MPE on computer crashing when attempting connecting to phone

[groncall]

Hello,

the info first:

- Model of phone is Alcatel OT 995
- Type of connection: WiFi
- MPE-version (i.e. MPE 1.8.4)
- Windows version: Windows 7 Home Premium with SP 1 (64 bits)
- firmware version: Android 4.0.4

Then the issue:
I've been working with MPE for 2 years now. Last October (I can't remember if this started after the upgrade to V 1.8.4 and after the upgrade to ICS on the phone) the program on the PC would crash every time I'd try connecting to the phone. Same result trying the usb connection and same result trying to connect a different phone (HTC Wildfire) which was also previously working. The contacts and data since the last synchronization are all there but there is no way to connect the computer and the phone.
I tried several time reinstalling the software on both the computer and the phone but I had no joy. I also tried saving the contacts, deleting the devices from MPE 1.8.4, still no results.

Here is a copy of the log file:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.4
Datum: 12/01/2013

15:39:47.75 Setting Port: 999
15:39:47.75 Setting Baud:
15:39:47.75 Avaiable Ports: COM3=\Device\BthModem2; COM4=\Device\BthModem3; COM8=\Device\BthModem1; COM9=\Device\BthModem4; COM10=\Device\BthModem0;
15:39:47.75 Main Load frmSplash
15:39:47.76 Load frmSplash...
15:39:47.76 Show splash...
15:39:47.76 frmSplash geladen
15:39:48.26 Hauptfenster wird geladen
15:39:48.39 Sidebar fertig geladen
15:39:48.48 UC SMS wird geladen
15:39:48.51 UC Phonebook wird geladen
15:39:48.53 UC Phonebook fertig geladen
15:39:48.53 UC Calls wird geladen
15:39:48.56 UC Organizer wird geladen
15:39:48.61 Organizer initiated
15:39:48.62 Startpage=1
15:39:48.62 UC Filebrowser wird geladen
15:39:48.67 UC Filebrowser fertig geladen
15:39:48.67 UC AppBrowser wird geladen
15:39:48.68 UC Notes wird geladen
15:39:48.68 UC Calls wird geladen
15:39:48.71 Setting Lastuser:
15:39:48.71 Lade Userdatenbank:
15:39:48.73 Kontakte geladen
15:39:48.76 Anrufe geladen
15:39:48.76 Organizer LoadUser DefaultTimeColWidth=99
15:39:48.76 Organizer geladen
15:39:48.76 Notizen geladen
15:39:48.76 SMS geladen
15:39:49.03 Hauptfenster fertig geladen
15:39:49.12 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
15:40:34.98 Refresh ComDescriptions...
15:40:34.98 PORT: COM4 Enumerator=BTHENUM Displayed=Collegamento standard seriale su Bluetooth InstanceID=BTHENUM\{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000\8&245C910A&0&000000000000_00000000
15:40:34.98 PORT: COM9 Enumerator=BTHENUM Displayed=Collegamento standard seriale su Bluetooth InstanceID=BTHENUM\{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000\8&245C910A&0&000000000000_00000009
15:40:34.98 PORT: COM3 Enumerator=BTHENUM Displayed='HTC Wildfire' Bluetooth-Port InstanceID=BTHENUM\{00001101-0000-1000-8000-00805F9B34FB}_VID&0001000F_PID&0000\8&245C910A&0&902155961F56_C00000000
15:40:34.98 PORT: COM10 Enumerator=BTHENUM Displayed='ALCATEL_one_touch_995' Bluetooth-Port InstanceID=BTHENUM\{00001101-0000-1000-8000-00805F9B34FB}_VID&0001000F_PID&1200\8&245C910A&0&4C0B3A2527F0_C00000004
15:40:35.00 MODEM: COM8 Enumerator=BTHENUM Displayed=Modem standard su collegamento Bluetooth FriendlyName=Modem standard su collegamento Bluetooth InstanceID=BTHENUM\{00001103-0000-1000-8000-00805F9B34FB}_VID&0001000F_PID&1200\8&245C910A&0&4C0B3A2527F0_C00000004
15:40:35.23 StickyNotesPath=C:\Windows\Sysnative\StikyNot.exe FileExists=Vero
15:40:35.30 StickyNotesTitle=Note di Sticky Notes


It feels like it's a connection issue but I really can't figure it out on my own: can you help?

Thanks,
Guido

[FJ]

Take a look at your firewall and security software. There are some softwares around which do kill processes which try to open a incoming port like MyPhoneExplorer

[groncall]

Hello and thanks for your reply. I did check the firewall and antivirus and Myphoneexplorer is allowed on the firewall and causes no issue with the antivirus. Also, it did work with exactly the same antivirus and firewall back in december: Any further suggestion?

Best Regards,
Guido

[groncall]

Hello,
I don't know if this may help, but I tried connecting Myphoneexplorer after having stopped the firewall and thre antivirus, the issue is still the same.
Please let me know if I can provide further information.
Thanks.

Berst Regards,
Guido

[pustekuchencake]

Hello!

Do you use a USB 3.0 port? Yes?! Then use USB 2.0.... had the same experience

[groncall]

Hello,

thanks for your help, I appreciate it.

Answer is no, I did not use the USB 3.0, I used the WiFi connection as usual. After verifying that the WiFi connection had issues, I tried the USB and I connected it on a USB2.0 port, only.

[FJ]

OK, in this case i need the logfile directly after the crash. You have to open it manually: Start->Run->%appdata%\MyPhoneExplorer\Debug.txt-OK

[groncall]

Hello,

here it is, freshly baked!

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.4
Datum: 03/03/2013

13:59:17.25 Setting Port: 999
13:59:17.25 Setting Baud: 115200
13:59:17.25 Avaiable Ports: COM24=\Device\BthModem0; COM25=\Device\BthModem3; COM26=\Device\BthModem4; COM27=\Device\BthModem2; COM28=\Device\BthModem1;
13:59:17.26 Main Load frmSplash
13:59:17.28 Load frmSplash...
13:59:17.28 Show splash...
13:59:17.28 frmSplash geladen
13:59:17.93 Hauptfenster wird geladen
13:59:18.10 Sidebar fertig geladen
13:59:18.23 UC SMS wird geladen
13:59:18.27 UC Phonebook wird geladen
13:59:18.29 UC Phonebook fertig geladen
13:59:18.30 UC Calls wird geladen
13:59:18.32 UC Organizer wird geladen
13:59:18.38 Organizer initiated
13:59:18.39 Startpage=1
13:59:18.39 UC Filebrowser wird geladen
13:59:18.46 UC Filebrowser fertig geladen
13:59:18.46 UC AppBrowser wird geladen
13:59:18.47 UC Notes wird geladen
13:59:18.48 UC Calls wird geladen
13:59:18.51 Setting Lastuser:
13:59:18.52 Lade Userdatenbank:
13:59:18.53 Kontakte geladen
13:59:18.55 Anrufe geladen
13:59:18.55 Organizer LoadUser DefaultTimeColWidth=99
13:59:18.55 Organizer geladen
13:59:18.55 Notizen geladen
13:59:18.55 SMS geladen
13:59:18.81 Hauptfenster fertig geladen
13:59:18.93 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
14:00:01.70 Broadcaster started
14:00:01.70 Sending broadcast
14:00:01.72 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F19480B021E077B686B6F7D4842175D4F0B03090E7D60746862404A595C05667364160C1C061E073C3F340A17576F445938332D006A4046
14:00:02.22 Sending broadcast
14:00:02.24 Got Broadcast
14:00:02.72 Sending broadcast
14:00:02.73 Got Broadcast
14:00:03.22 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E06636174236B4F4A585C41020001017C697C6D6A0527283159737C7377191509003C171634111647535869746970
14:00:03.71 Try connecting to 192.168.0.11...
14:00:03.72 Connect to Android OK
14:00:03.72 Settimeout: RT=2000 WT=500
14:00:03.72 bOpened=Vero
14:00:03.72 [TX]: AT+CGSN

[FJ]

Probably your firewall terminates MyPhoneExplorer

[groncall]

Hello,

I did re-check MyPhonExplorer wiht my firewall (Windows firewall) disabled, antivirus (Avast) disabled and WinPatrol disabled.
Result s still the same: I launch MFE on my laptop, I start it on my android phone and the moment I select from PC the menu item "Connect Device (F1)" the program on the laptop shuts down.

If there is no way out of this, please let me know.

Nevertheless, thanks again for your kind support.

Guido

[Empdragon]

Hi,

I also have this problem, and have had this problem probably since October of last year as well. My logfile ends with "[TX]: AT+CGSN" just like in the groncall's logfile, and only has differences in terms of IP address, etc. I've tried on wifi and USB 2.0 connection, and I've disabled all of my firewalls while troubleshooting the connection.

Thank you in advance for any help you can provide.

[FJ]

Are you able to test the issue on another PC ?

Please do also this extended test:
- close MyPhoneExplorer Client on the phone
- close MyPhoneExplorer on PC
- launch MyPhoneExplorer in debugmode (Start-Run-myphoneexplorer debug-OK)
- try to connect throught USB
- post the contents of the file %appdata%\MyPhoneExplorer\AndroidDebug.txt