All icons missing - replaced by red cross...?

For user who dont speak german please use this part of my forum
Gast

Beitrag von Gast »

okay folks, don't waste your time with my AVG workaround above.

First of all, AVG doesn't tag IconLib.dll as a "potentially unwanted program" so the PUP dialogue doesn't help.

AVG tags it as a corrupted file and places in the virus vault. I tinkered with the Resident Shield settings and even added the directory path C:\Program Files\MyPhoneExplorer\IconLib.dll as an excluded file/directory. It STILL got tagged as corrupted and moved to the virus vault.

So in addition to falsely tagging the file as corrupt, it appears the AVG mechanism to exclude the file from scan doesn't work. Not sure what else to suggest now. Hopefully this will be addressed in a future AVG update.
FJ
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Beitrag von FJ »

All guys here: Please report to AVG -> for one user i dont think that they will make a change but if there are many users with a problem then they have to take a look at it
Gast

Beitrag von Gast »

Anonymous hat geschrieben:okay folks, don't waste your time with my AVG workaround above.

First of all, AVG doesn't tag IconLib.dll as a "potentially unwanted program" so the PUP dialogue doesn't help.

AVG tags it as a corrupted file and places in the virus vault. I tinkered with the Resident Shield settings and even added the directory path C:\Program Files\MyPhoneExplorer\IconLib.dll as an excluded file/directory. It STILL got tagged as corrupted and moved to the virus vault.

So in addition to falsely tagging the file as corrupt, it appears the AVG mechanism to exclude the file from scan doesn't work. Not sure what else to suggest now. Hopefully this will be addressed in a future AVG update.


EUREKA!!! I got it!
Woke up this morning and last night's scan did NOT tag IconLib.dll as a corrupted file!

After much surfing on the AVG website, I learned how to exclude a file/folder/directory from scans. After tinkering with settings, here's what works for me:

1. restore IconLib.dll file from AVG virus vault to its rightful place
2. In AVG "scan options", choose "manage scheduled scans"
3. underneath "scheduled scan", choose "edit scan schedule"
4. there will be three tabs: schedule settings; how to scan; what to scan
5. choose "what to scan" tab
6. choose radial button "scan specific files or folders"
7. there will be a directory tree, with blank entry box above it; in blank entry box type ![path to IconLib.dll]; the "!" character tells AVG program to "exclude from scan the following..."; I chose to exclude the IconLib.dll file ONLY, so my entry in the box is "!C:\Program Files\MyPhoneExplorer\IconLib.dll" without the quotation marks.
8. save the setting in bottom right and you should be good after your next AVG scan!

A couple quick disclaimers:
1. this workaround removes IconLib.dll from virus scans; if this file TRULY becomes corrupted, for whatever reason, AVG will NOT notify you, because it does NOT get scanned. If this is a concern for you, do NOT use this workaround; just restore the IconLib.dll file from the virus vault as needed!
2. this workaround assumes the directory path to MyPhoneExplorer is the default windows suggestion C:\Program Files\MyPhoneExplorer. If you chose or created a different installation path and directory, you need to change the excluded AVG scan to ![path to MyPhoneExplorer].
3. please honor FJ's request and notify AVG of the false positive, asking them to address the false positive! While this is helpful regarding MyPhoneExplorer users with AVG, I can't help but wonder how many other false positives the AVG scan engine is rendering? While this is certainly MUCH preferable than missing bona-fide malware issues, we need to report this to help AVG improve their software scan engine!

THANK YOU, and enjoy your MPE as much as I am!
riskaa
Beiträge: 26
Registriert: So 6. Feb 2011, 07:04
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Beitrag von riskaa »

I've been having the same issue.
Everyday I restore the dll file from the virus vault. It seems to be the only workaround right now.
Please PM me if you get any reply from AVG - thanks!
riskaa
Beiträge: 26
Registriert: So 6. Feb 2011, 07:04
Wohnort: Austin, Texas

Beitrag von riskaa »

GAST,
I tried your workaround...thanks so much for sharing that.
I wish i could do a Whole computer scan, but just exclude that file. I don't think that's an option.
In the What To Scan tab, i ticked all the boxes, and excluded the IconLib.dll file as you mentioned. Fingers crossed that it works.

Thanks again
FJ
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Beitrag von FJ »

I have found a solution to edit the IconLib.dll in a case so that AVG will not delete it. Then file will be included in the next update and then this topic is hopefully history
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