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Failed to obtain the IP address of phone / Calendar off

Verfasst: Mi 23. Mär 2011, 17:49
von ua549
I have 2 issues.

First, the calendar in the phone is always 1 day off after a sync on certain appointments. For example I have a trip scheduled from 1 May through 11 May in Outlook. Each time I sync MPE shows the date in the phone as 30 April - 10 May. In each device the time zone setting is for US Eastern Daylight Time (UTC -04:00).

Secondly, MPE does not discover the IP address of my phone over WiFi until several attempts are made. USB works fine.

Code: Alles auswählen

The phone:
Model 		 Samsung Galaxy S (SGH-I897)
Firmware version 2.2.1
Baseband version I9000UGJK4
Kernel version	 2.6.32.9
Build number	 Serendipity 5.12
Connection 	 WiFi w/Static IP 
MPE version 	 1.8.1 
Windows version  Windows 7 Ultimate Service Pack 1 (x64)
Computer	 Dell Latitude D620 (notebook)
Outlook version	 Office professional Plus 2010 14.0.5128.5000 (x64)
The debug.txt file is empty.

The network route looks like this:

Phone ip 10.1.6.72
 
 |
 |

WiFi Access Point ip 10.1.6.253 
802.11g (2.4 GHz)

 |
 |
 
LAN (1 Gbit)

 |
 |

WiFi Access Point ip 10.1.6.254
802.11n (5 GHz)

 |
 |

Computer ip 10.1.6.71 
Thanks, UA

BTW - the debug.txt file is not located on the Program Files (x86) tree as stated. It is located on the Users tree at AppData\Roaming\MyPhoneExplorer.

Re: Failed to obtain the IP address of phone / Calendar off

Verfasst: Mi 23. Mär 2011, 20:29
von StefanGaller
ua549 hat geschrieben:I have 2 issues.
First, the calendar in the phone is always 1 day off after a sync on certain appointments. For example I have a trip scheduled from 1 May through 11 May in Outlook. Each time I sync MPE shows the date in the phone as 30 April - 10 May. In each device the time zone setting is for US Eastern Daylight Time (UTC -04:00).
This problem is known, but to be honest I dont know if there's gonna be a quick fix. you might send FJ an email for better understanding the problem.
ua549 hat geschrieben: Secondly, MPE does not discover the IP address of my phone over WiFi until several attempts are made. USB works fine.

Code: Alles auswählen

The phone:
Model 		 Samsung Galaxy S (SGH-I897)
Firmware version 2.2.1
Baseband version I9000UGJK4
Kernel version	 2.6.32.9
Build number	 Serendipity 5.12
Connection 	 WiFi w/Static IP 
MPE version 	 1.8.1 
Windows version  Windows 7 Ultimate Service Pack 1 (x64)
Computer	 Dell Latitude D620 (notebook)
Outlook version	 Office professional Plus 2010 14.0.5128.5000 (x64)
The debug.txt file is empty.

The network route looks like this:

Phone ip 10.1.6.72
 
 |
 |

WiFi Access Point ip 10.1.6.253 
802.11g (2.4 GHz)

 |
 |
 
LAN (1 Gbit)

 |
 |

WiFi Access Point ip 10.1.6.254
802.11n (5 GHz)

 |
 |

Computer ip 10.1.6.71 
I've never seen a 10.1.x.x range for home use. I'm only familiar to 192.168.x.x.

I totally understand, if you dont want to change your network for this. Just plug in your IP adress manually. This should work !
ua549 hat geschrieben: BTW - the debug.txt file is not located on the Program Files (x86) tree as stated. It is located on the Users tree at AppData\Roaming\MyPhoneExplorer.
You're right, but I stated the right pass. Where did you find the other path?

Verfasst: Mi 23. Mär 2011, 21:16
von ua549
The reference to the debug.txt location is in this faq. I scanned my drive to find the actual file location.

I have a big home network. :D My home theatre uses 10 IP addresses. That's one for each device except speakers. I use the second octet to identify the room where the device is located.

I have specified a static IP for the MPE connection. Would it be better to let MPE try to find it on its own?

FYI There are actually 3 private IPv4 address ranges available per rfc 1918 - 10.0.0.0/8, 172.16.0.0/12 and 192.168.0.0/16.

Verfasst: Mi 23. Mär 2011, 21:56
von StefanGaller
this faq is for the old phones, and it has not been updated for a long time (not since win xp obviously ;) ).

Did you try entering your cell ip manually? This should really work (you need the new MPE version 1.8.1 for your pc!) and the newest app version (->market!).

Verfasst: Mi 23. Mär 2011, 22:08
von ua549
That's what I meant when I said the phone's IP is static. It's address is entered for the connection in MPE as 10.1.6.72. The only time I use MPE is when I'm at home.

Verfasst: Mi 23. Mär 2011, 23:43
von StefanGaller
ua549 hat geschrieben:That's what I meant when I said the phone's IP is static
Oh sorry, I did not read your posting correctly. I thought you gave your PC a static ip (like i do!). No I think you'll do fine with the static ip.

Can you reach the phone via ping (command line!)?

the "find phone" is more for unexperienced users or people who dont wanna adress a static ip to a phone.

Please try it, and if it doesnt work, post the debug log!

Verfasst: Mi 23. Mär 2011, 23:54
von ua549
The ping is OK.

Code: Alles auswählen

C:\>ping 10.1.6.72

Pinging 10.1.6.72 with 32 bytes of data:
Reply from 10.1.6.72: bytes=32 time=106ms TTL=64
Reply from 10.1.6.72: bytes=32 time=125ms TTL=64
Reply from 10.1.6.72: bytes=32 time=239ms TTL=64
Reply from 10.1.6.72: bytes=32 time=365ms TTL=64

Ping statistics for 10.1.6.72:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 106ms, Maximum = 365ms, Average = 208ms

C:\>
The debug.txt file is empty! Zero characters.

Bild

The time stamp is from when I did a clean install of MPE.

Verfasst: Do 24. Mär 2011, 00:46
von StefanGaller
what error does MPE give you, when you try to connect to your phone?

another hint (just saying it, but I'm sure you thought about it): you have to start the client on your phone before trying to connect to it!

Verfasst: Do 24. Mär 2011, 00:54
von ua549
Yes, the client is running and its status is waiting for a connection.

The error message is "Failed to obtain the IP-address of the phone".

Verfasst: Do 24. Mär 2011, 01:00
von StefanGaller
mhm, how is your settings tab? does it look similiar to this one?
Bild

would you mind to make a screenshot?

Verfasst: Do 24. Mär 2011, 12:11
von ua549
Here it is.


Bild

Verfasst: Do 24. Mär 2011, 14:55
von StefanGaller
looks similar ;)
please check "write log file" so there is going to be a debug log ;)

after this, try to connect again and post the debug log.

Verfasst: Do 24. Mär 2011, 16:30
von ua549
I wasn't aware that the debug log needed to be enabled.
I tried to connect multiple times before the connection was successful.

Log deleted

Verfasst: Do 24. Mär 2011, 17:42
von ua549
Deleted

Verfasst: Do 24. Mär 2011, 18:06
von StefanGaller
thats odd. Please send the Debug log to FJ and maybe delete yours here on the forum. It contains personal info (IMEI).

warning: dont start MPE again before getting the debug log from your file! Starting MPE deletes the old debug log!

I'm sorry I couldnt help you more.