Failure to update MPE Client v1.0.14 on HTC Desire (Android

[Alban Thurston]

MPE release 1.8.4 is causing me numerous problems, in an environment of Windows 7 Home Premium, 64 bit on laptop, and Android 2.2.2 on the Desire. Here's what I take to be the most important:

Making a connection by USB via the HTC Desire - running MPE as above - fails in around 50 per cent of attempts, and provokes the prompt below.

The app 'My Phone Explorer Client' on your phone is outdated. Its [ sic; you mean 'It's' ] necessary to update the app. Do you wish to make this update now?

Punching "Yes" only runs MPE into a loop, which repeatedly throws up the same prompt. No update is either downloaded or installed.

Your step-by-step solution, please, to either
a) wiping the Client and starting again
b) keeping the software as already loaded, and breaking this loop

For two years, I've been a very appreciative user of your very valuable MPE. But I feel v1.8.4 is at best, an unsure advance. Thanks. AT

[FJ]

Something fails with the update, plesae post the logfile after the message was shown two times.

You can update MyPhoneExplorer Client also throught Google Play - as every other app can be updated throught Google Play too.

[Alban Thurston]

"Post a logfile", you ask. Sorry, but you must explain how I can do this for you. Best wishes, Alban Thurston

[Alban Thurston]

"Please post the logfile", you ask. Sorry, but I have no idea what that means. Please explain, and in very simple, step-by-step terms.

Concerning Google Play, thanks for presenting the option. However, please be informed that I have an aversion, amounting to a horror, of using intermediate, indirect platforms such as Google or Twitter to perform simple tasks like updates.

Most people are not in love with software; instead they value it when it performs what its promoters promise it will, or when it performs the functions on which they have come to rely in the past . When software starts being difficult, or begins failing to deliver those previously reliable functions, then you lose the confidence of your client base.

[taparoles]

"Post a logfile", you ask. Sorry, but you must explain how I can do this for you.

I think it's in this MPE menu :
Menu-->File-->Settings-->Show logfile