FJ Software

I have been able to use MyPhone Explorer in the past with my current setup, however recently the application will crash on startup every time.

I have tried multiple different compatibility modes and run as administrator.

The Message is as follows:
Problem Event Name: APPCRASH
Application Name: MyPhoneExplorer.exe
Application Version: 1.8.0.4
Application Timestamp: 50257c74
Fault Module Name: dbghelp.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ce7b7bc
Exception Code: c0000005
Exception Offset: 705a7020
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 6691
Additional Information 2: 6691496a2e1d87762609789fb3c9732d
Additional Information 3: 3315
Additional Information 4: 331599ddc9dd5797f1b8bd3bda7d5ca4


My latest attempt at a fix was to completely uninstall the application including all phone data and start again. I also did this on the phone with the client software.

The application then started OK and I was able to connect to the phone via WiFi, however the first connection initiated the phone book sync and the app crashed again at the end of this pb sync before it could move onto any other information.

On another attempt I was able to sync only the calendar and that went OK. I then tried call data and still OK. Then I tried to sync photos and the app crash reappeared.

The only way to recover from an app crash and get the program to restart is to delete the entire directory in the user/appdata/roaming directory.


The Debug.txt file contains the following:
Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.4
Datum: 30/11/2012

12:20:37.26 Setting Port: 999
12:20:37.26 Setting Baud: 115200
12:20:37.26 Avaiable Ports: COM0=;
12:20:37.26 Main Load frmSplash
12:20:37.27 Load frmSplash...
12:20:37.27 Show splash...
12:20:37.27 frmSplash geladen
12:20:37.72 Hauptfenster wird geladen
12:20:37.87 Sidebar fertig geladen
12:20:38.03 UC SMS wird geladen
12:20:38.06 UC Phonebook wird geladen
12:20:38.08 UC Phonebook fertig geladen
12:20:38.09 UC Calls wird geladen
12:20:38.11 UC Organizer wird geladen
12:20:38.18 Organizer initiated
12:20:38.20 Startpage=1
12:20:38.21 UC Filebrowser wird geladen
12:20:38.26 UC Filebrowser fertig geladen
12:20:38.26 UC AppBrowser wird geladen
12:20:38.27 UC Notes wird geladen
12:20:38.28 UC Calls wird geladen
12:20:38.31 Setting Lastuser: samsung GT-I9100


I have the following:
Windows 7 (64bit)
MPE Version 1.8.0.4
Samsung Galaxy S2
Android Version 4.0.4
Using WiFi Connection

Please help

Just tried MPE version 1.8.2 and same issue.

Please use 1.8.4 during testing. In the profile directory of MyPhoneExplorer you will find several *.dat Files.

1. move a *.dat File into another folder
2. try to launch
3. if it crashes again, go back to 1. with the next file. If you are able to launch then send me the last moved file zipped via email with a link to this thread.

OK.

I reinstalled 1.8.4. and interupted the initial sync so that it would not crash.

First sync was with calendar - OK

Then tried the sync contacts and got app crash...and ongoing crash on startup.

Located the DAT files in the following directory: C:\Users\XXX\AppData\Roaming\MyPhoneExplorer\samsung GT-I9100 [351822055767422]

Following your guidance below I moved Organizer.dat to another directory - Still crashing on startup.

Moved Organizer.dat back to folder

Moved the only other dat file "settings.dat" - Still crashing on startup. Moved settings.dat back to folder

Tried moving the pb_metadata.xml and cal_metadata.xml - Still crashing on startup.

Then went up the directory tree to:
C:\Users\XXX\AppData\Roaming\MyPhoneExplorer\
In there were two files - Debug.txt and general.ini

When I move the general.ini the application starts OK and a new general.ini is created.

The general.ini that fails is produced below:

[Main]
ViewSidebar=1
ConnectionMode=1
ConnectionIP=
Port=999
Baud=115200
AutoConnect=0
Log=1
StartMinimized=0
MinimizeToTray=0
UseHolidays=0
ShowSplash=1
ClipboardHook=0
OldCommLib=0
ShowWeekNumbers=1
DeactivateCallMonitor=0
PlayCallSound=0
PlaySMSSound=0
PlayEventSound=0
CheckVersion=1
DisableCheckConnection=0
BigFont=0
SearchNameDuringCall=0
DisconnectOnInactive=0
DecreasePCVolume=0
DecreasePCVolumeValue=20
InstantDial=0
DeleteCache=0
SMSNotification=2
DeliveryNotification=2
Holidayfile=USA.dat
FirstDay=1
StartPage=2
SNTP_Server=pool.ntp.org
ArchiveCalls=2
Freedays=6
Hotkey_SMS=2,118
Hotkey_Dial=2,117
Hotkey_MultiSync=0,0
EventlistWidth=253
TodoHeight=140
LastUser=samsung GT-I9100 [351822055767422]
DonationShowed=1
SidebarState=KONTAKTE=1;ANRUFE=0;ORGANIZER=0;SMS=0;DATEIEN=0;SONSTIGES=0
CalendarView=1
[PhoneMasks]
ForceContactImage=
ForceEventsBefore1970=K800,K790,K610,K850,W880,W850,C902,C905,W995

I then tried to start the app after removing lines of the general.ini... no luck until "LastUser=samsung GT-I9100 [351822055767422]". Removed it and then reconnected the phone ok until I tried to sync contacts and then crashed again.

Any other information you need?

I just studied the sourcecode and found nothing which could explain the issue on this position. But in your system reprot i saw something strange:

Fault Module Name: dbghelp.dll_unloaded

Nomaly if there is a real bug/crash in MyPhoneExplorer then you would see Fault Module Name: MyPhoneExplorer.exe. MPE does not use the file dbghelp.dll directly. Did you make system updates in the last time ? Can you go back to the last restore-point ?