FJ Software

In general, MPE is fantastic, but a recurring issue is that when syncing to Outlook 2010, using an Android 4.2.2 system, MPE will often duplicate many of the existing entries either in Outlook or the phone, or even both. And sometimes it recognises a new or changed entry, sometimes it doesn't. What's also worrying is that now I find that the system deletes some entries both on the phone and Outlook. Generally I haven't gone through the list of actions simply because of time and volume, but now I have had to do this since this problem causes serious issues when it deletes items in both places. How to fix, please?

In simple words, check your settings of what entries to be synced and do that not only in the MPE on your computer but in the client on your phone as well.
There´s a inconsistency in that setting that causes your problem which will get worse with every sync you do.

I looked at the settings on both the computer and the phone, and I turned off the Google sync to simplify things, and MPE copied ALL of my contacts back on the phone, duplicating every one. The settings setup are different on the computer from the phone, so it's a bit confusing to make them identical. Why is MPE duplicating exactly contacts that are already on the phone and on the computer?

And other than manually deleting every duplicated entry, how can I get rid of ALL the duplicates?

Lee1 hat geschrieben:I looked at the settings on both the computer and the phone, and I turned off the Google sync to simplify things, and MPE copied ALL of my contacts back on the phone, duplicating every one. The settings setup are different on the computer from the phone, so it's a bit confusing to make them identical. Why is MPE duplicating exactly contacts that are already on the phone and on the computer?

And other than manually deleting every duplicated entry, how can I get rid of ALL the duplicates?

If you are sync'ing between phone and PC then you should turn OFF google sync. Assuming youy are sync'ing the same contacts between phone, Outlook and Google.

Hello,
I think the problem seems to be fixed now. It still does some strange things, like put a Mr in front of names. I've removed duplicates from my phone, and from Outlook, so I'll continue using the product to see how things go. Many thanks for the great customer service...really appreciate your quick replies and help.

I also have been using MyPhoneExplorer for a few years and with different Android phones. The problem of duplicate entries has been occurring for at least a year. I now have over 11,000 contact entries!!! I have ticked the contact accounts to sync as 1.Phone; 2. ActiveSync.
I don't have Google ticked.
What else can I do?

Further, I unticked "Micrsoft Exchange ActiveSync" in case this was leading to the problem only to now have all the 11,000 contact entries in Outlook being copied to the phone!!!
Please help.

Hello,
I am still having major problems with this application, especially with inconsistencies. This morning the phone started duplicating entries again without the normal screen that comes up to confirm the entries. Turns out the sync setting changed without my changing it, and when I checked to confirm the entries before making changes, your app unchecked that function, so it started automatically making changes. It now keeps unchecking the "show confirmation" box every time I click OK. And even with the review function turned on, it still is not recognising thousands of contacts already on the phone, so is asking to duplicate them again. This is getting very frustrating, and requires some kind of fix before I can start using this app again. Please advise on how to fix this problem.
Thank you

By the way, the calendar sync works fine, just the contacts are a problem.

Hello,
I reinstalled your app on my computer, just in case there was a problem, and the same issues I just posted happened again. The "show confirmation" box gets unticked by your app and starts duplicating Outlook contacts on my phone even though they are all there. I've discontinued using the app until a fix can be created, so please help me to find a resolution to this problem. When your app worked, it was FANTASTIC, so I'd really like to fix this.
Thank you.

If you start a sync from the PC to the Android phone, the Google contacts client will try and sync the new entries with the Google back end server in real time which means there are two syncs taking place at the same time. This will trigger duplicate entries.

You can only do one sync at a time so you either sync with MPE desktop or the Google server. I use MPE so I have Google contacts sync switched off on the phone.

Hi,
Google sync is off on my phone, and is only activated on a different computer with a different Outlook set of contacts. (I watched the Google account this time when using MPE to sync contacts, and Google sync was off, but all the contacts started uploading to my phone again.) I only synced to this computer once to match up all the contacts, then removed duplicates. But MPE now duplicates the existing (or perhaps removed) contacts again. It seems like a repeat process that I can't stop or resolve.

Is there another way to start this process again so I have a clean install of all the contacts from my computer on to my phone.

My problem is pretty much the same as Lee1's

Hallo, please activate only one Outlook-Foulder and only one Adressaccount to Sync

Best regards icke

Thank you for your post. I only use one Outlook account, and that is the one that keeps duplicating contacts. But it does not duplicate calendar entries, so there seems to be some problem with the way it synchonises contacts. Welcome any suggestions on how to fix this.

Hi,
a synch has two sides. Which account is activated (MPE-Sync) on in the phone ? Only the googleaccount?

Google is not selected on either the phone nor the PC. I am ONLY syncing the phone with Outlook. This afternoon MPE identified 950 contacts that were "missing" on my phone or Outlook, but I checked a good percentage of them, and they were all there. I selected "do not sync" these items, and the system still duplicated them. I then used a program to remove duplicate contacts on my phone, but when I tried to sync MPE with Outlook, MPE tried to duplicate all these contacts again. It's a vicious cycle that is completely frustrating. MPE no longer seems to recognise contacts that are obviously already on the phone or in Outlook.

This makes absolutely no sense since the contacts obviously are in both databases, with generally exactly the same information. So why is MPE not recognising the existing information?

On the PC, MPE 'settings': what Outlook folders are selected for syncing?

On the phone, MPE settings: what is selected for 'contact account to sync' and 'Add new contacts to'?

Sorry you can't syncing
1. PC : Outlook with an Exchange
and
2. phone: with the same Exchange
and
3. phone(Exchange-Account) <> MPE <> Outlook

Correctly is:
only 1. and 2. (without MPE)
or
1. and 3. phone(Local-Account) <> MPE <> Outlook

MPE on my phone syncs with "PC Sync" only

MPE on computer syncs with Outlook 2013 Contacts folder only.

Still creates duplicates. I'm ready to give up and just live with duplicates.

This is really deeply frustrating and getting to be more of a hassle than is worthwhile.

On my phone MPE settings, under 'Contact-accounts to sync' I have:
1. Phone
2. Enhanced Features (my mobile number)
3. ActiveSync (my work email address)