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SAngeli



Anmeldedatum: 23.12.2013
Beiträge: 27
Wohnort: Italy

BeitragVerfasst am: So Jan 08, 2017 19:03 Antworten mit ZitatNach oben

Hello,
I have been using MPE since late 2014 with a Samsung G4 mini + CyanogenMod and overall have been very pleased with this software.
Lately, I changed smartphone and got myself a Xiaomi Mi5s running MIUI 8.2 by xiaomi.eu 6.12.29 Developer (Multi) in Italian. I am about to migrate/upgrade to Android 7.1.x
PC: fresh install of Windows 10 Home 64bit and MPE ver 1.8.8
Smartphone: MPE ver 1.0.41

I have few issues I am unable to solve and need help. I find myself in a situation where most of the time MPE crashes or gives me problems and am sure it does not come from Windows OS. It could be a mix of MPE and MIUI.
Please if anyone can help I would be grateful because if I have to keep running this app this way I must switch to a MPE alternative and I DO NOT WISH TO DO SO because I love this software very much.

Here I list what is happening:

1. MPE Desktop hangs or crashes when syncking Phone Call Log
Anytime MPE reaches "Phone Call Log" synchronization, according to Multi-sync settings, MPE crashes. I had to disable this entry from Multi-sync in order to prevent MPE from crashing and this way MPE can safely run without any crash. When consulting MPE Desktop log I simply find that log ends with a random phone number, just the one before MPE crashed.

2. MPE Desktop and Client lost connection
With MPE Desktop running and set to connect via WiFi to client, as soon as I step in my office and MPE client start running connection is established between the two and Multi-sync process starts succesfully. After few minutes my phone display turns off and soon after MPE Desktop becomes disconnected even if MPE Client status is "connected" and I can ping my smartphone from my PC.
If I try to manually connect from MPE Desktop and I get this error:
"Unable to connect to the device. It was not possible to identify the phone".
So, in order to solve this issue I have to exit from MPE Client and soon after when I run MPE Client again it connects automatically to MPE Desktop.

- Please note that I disabled "go in standby mode with an active connection" meaning that it forces to keep the connection alive.
- Please also note that I granted MPE Client all security permissions on the phone (just like I did for WhatsApp, Facebook...) and allowed it to self-start.

Here is a short section of MPE Desktop log when it loses connection:
Code:
16:54:27.55 [TX]: AT+CBC
16:54:28.06 [RX]: AT+CBC
16:54:28.06 [RX]: +CBC: 0,78
16:54:28.06 [RX]: OK
16:54:28.06 [TX]: AT+CSQ
16:54:28.12 [RX]: AT+CSQ
16:54:28.12 [RX]: +CSQ: 5,99
16:54:28.12 [RX]: OK
16:54:38.13 [TX]: AT+CBC
16:54:41.63       ClosePort called
16:54:41.63       Androidsocket wird geschlossen 7
16:54:41.63       Port wurde geschlossen


[Edit] I have to report that from time to time MPE seems to be constantly connected to my smartphone. So, I would not know why of this mixed behavior. Just wanted to let know...

What to do? Anyone knows?
Thank you
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SAngeli



Anmeldedatum: 23.12.2013
Beiträge: 27
Wohnort: Italy

BeitragVerfasst am: So Jan 15, 2017 17:16 Antworten mit ZitatNach oben

Hi,
despite 51 views I have not received any reply of support. Probably there is a need for the developer's intervention for a resolution.

Meanwhile, I wish to provide some updates:

1. MPE Desktop hangs or crashes when syncing Phone Call Log
Here is what is happening as soon as MPE crashes on my PC.

MICROSOFT EVENT VIEWER - APPLICATIONS
    Level: Errore
    Date and time: 15/01/2017 11:00:59
    Origine: Application Error
    Event ID: 1000
    Activity category: (100)

    "Nome dell'applicazione che ha generato l'errore: MyPhoneExplorer.exe, versione: 1.8.0.8, timestamp: 0x586ae945
    Nome del modulo che ha generato l'errore: ntdll.dll, versione: 10.0.14393.479, timestamp: 0x58256ca0
    Codice eccezione: 0xc0000005
    Offset errore 0x0004bdf9
    ID processo che ha generato l'errore: 0x436c
    Ora di avvio dell'applicazione che ha generato l'errore: 0x01d26f0c10fc0b59
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\MyPhoneExplorer\MyPhoneExplorer.exe
    Percorso del modulo che ha generato l'errore: C:\Windows\SYSTEM32\ntdll.dll
    ID segnalazione: 0d89301f-b999-4d55-9209-30ab2d022070
    Nome completo pacchetto che ha generato l'errore:
    ID applicazione relativo al pacchetto che ha generato l'errore: "

Reference: screenshot # 01
    Level: Information
    Date and time: 15/01/2017 11:01:05
    Origine: Windows Error Reporting
    Event ID: 1001
    Activity category: None

    "Bucket errato 108663250397, tipo 1
    Nome evento: APPCRASH
    Risposta: Non disponibile
    ID CAB: 0

    Firma problema:
    P1: MyPhoneExplorer.exe
    P2: 1.8.0.8
    P3: 586ae945
    P4: ntdll.dll
    P5: 10.0.14393.479
    P6: 58256ca0
    P7: c0000005
    P8: 0004bdf9
    P9:
    P10:

    File allegati:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30D9.tmp.WERInternalMetadata.xml

    I file potrebbero essere disponibili qui:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MyPhoneExplorer._2417aa148c104df969aa82ff9698d6f2f4dc767_25816647_3061454b

    Simbolo analisi:
    Nuova ricerca di soluzioni: 0
    ID rapporto: 0d89301f-b999-4d55-9209-30ab2d022070
    Stato rapporto: 0
    Bucket con hash: 9b1234ac15637967e2eac8daf2e93dc6"

Reference: screenshot # 02

MPE DEBUG FILE:
    11:00:25.33 [RX]: *ALIVE: 0,40,5
    11:00:35.33 [RX]: *ALIVE: 0,40,5
    11:00:45.33 [RX]: *ALIVE: 0,40,5
    11:00:55.33 [RX]: *ALIVE: 0,40,5
    11:00:59.61 Settimeout: RT=15000 WT=1000
    11:00:59.61 [TX]: AT+CBC
    11:00:59.69 [RX]: AT+CBC
    11:00:59.69 [RX]: +CBC: 0,40
    11:00:59.70 [RX]: OK
    11:00:59.79 Form_Activate fSync Operation=5
    11:00:59.80 [TX]: AT+CPBS="DC"
    11:00:59.81 [RX]: AT+CPBS="DC"
    11:00:59.81 [RX]: OK
    11:00:59.82 [TX]: AT+CPBR=,500
    11:00:59.84 [RX]: AT+CPBR=,500
    11:00:59.87 [RX]: +CPBR: 615,"+39xxxxxxxx",128,"<contact_name>","17/01/13,18:33:08",322
    11:00:59.87 [RX]: +CPBR: 613,"+39xxxxxxxx",128,"<contact_name>","17/01/13,17:41:43",100
    11:00:59.87 [RX]: +CPBR: 612,"+39xxxxxxxx",128,"<contact_name>","17/01/13,17:41:20",13
    11:00:59.88 [RX]: +CPBR: 611,"+39xxxxxxxx",128,"<contact_name>","17/01/13,17:40:15",22
    11:00:59.88 [RX]: +CPBR: 610,"+39xxxxxxxx",128,"<contact_name>","17/01/13,12:06:30",17
    11:00:59.88 [RX]: +CPBR: 608,"+39xxxxxxxx",128,"<contact_name>","17/01/12,16:29:50",109
    11:00:59.88 [RX]: +CPBR: 607,"+39xxxxxxxx",128,"<contact_name>","17/01/12,16:26:32",19


WINDOWS - Report.wer
Full file name: AppCrash_MyPhoneExplorer._2417aa148c104df969aa82ff9698d6f2f4dc767_25816647_3061454b

    Version=1
    EventType=APPCRASH
    EventTime=131289480600544187
    ReportType=2
    Consent=1
    UploadTime=131289480601602958
    ReportIdentifier=83927f61-db09-11e6-9a3d-54271ebdd3d0
    IntegratorReportIdentifier=0d89301f-b999-4d55-9209-30ab2d022070
    WOW64=1
    NsAppName=MyPhoneExplorer.exe
    AppSessionGuid=0000436c-0004-0022-590b-fc100c6fd201
    TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!MyPhoneExplorer.exe
    TargetAppVer=2017//01//02:23:59:01!57d0a0!MyPhoneExplorer.exe
    BootId=4294967295
    Response.BucketId=9b1234ac15637967e2eac8daf2e93dc6
    Response.BucketTable=1
    Response.LegacyBucketId=108663250397
    Response.type=4
    Sig[0].Name=Nome applicazione
    Sig[0].Value=MyPhoneExplorer.exe
    Sig[1].Name=Versione applicazione
    Sig[1].Value=1.8.0.8
    Sig[2].Name=Timestamp applicazione
    Sig[2].Value=586ae945
    Sig[3].Name=Nome modulo con errori
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Versione modulo con errori
    Sig[4].Value=10.0.14393.479
    Sig[5].Name=Timestamp modulo con errori
    Sig[5].Value=58256ca0
    Sig[6].Name=Codice eccezione
    Sig[6].Value=c0000005
    Sig[7].Name=Offset eccezione
    Sig[7].Value=0004bdf9
    DynamicSig[1].Name=Versione SO
    DynamicSig[1].Value=10.0.14393.2.0.0.768.101
    DynamicSig[2].Name=ID impostazioni locali
    DynamicSig[2].Value=1040
    DynamicSig[22].Name=Informazioni aggiuntive 1
    DynamicSig[22].Value=575d
    DynamicSig[23].Name=Ulteriori informazioni 2
    DynamicSig[23].Value=575d86a379fa439b443ff52f31bf3f46
    DynamicSig[24].Name=Ulteriori informazioni 3
    DynamicSig[24].Value=32f6
    DynamicSig[25].Name=Ulteriori informazioni 4
    DynamicSig[25].Value=32f6ec772a3465061e4f5ec2d72f90cf
    UI[2]=C:\Program Files (x86)\MyPhoneExplorer\MyPhoneExplorer.exe
    UI[3]=MyPhoneExplorer ha smesso di funzionare
    UI[4]=Windows: è possibile ricercare online una soluzione al problema.
    UI[5]=Cerca una soluzione online e chiudi il programma
    UI[6]=Cerca una soluzione online in seguito e chiudi il programma
    UI[7]=Chiudi il programma
    LoadedModule[0]=C:\Program Files (x86)\MyPhoneExplorer\MyPhoneExplorer.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\SYSTEM32\WRusr.dll
    LoadedModule[5]=C:\Windows\SYSTEM32\MSVBVM60.DLL
    LoadedModule[6]=C:\Windows\System32\msvcrt.dll
    LoadedModule[7]=C:\Windows\System32\USER32.dll
    LoadedModule[8]=C:\Windows\System32\SHELL32.dll
    LoadedModule[9]=C:\Windows\System32\win32u.dll
    LoadedModule[10]=C:\Windows\System32\cfgmgr32.dll
    LoadedModule[11]=C:\Windows\System32\GDI32.dll
    LoadedModule[12]=C:\Windows\System32\windows.storage.dll
    LoadedModule[13]=C:\Windows\System32\gdi32full.dll
    LoadedModule[14]=C:\Windows\System32\combase.dll
    LoadedModule[15]=C:\Windows\System32\ADVAPI32.dll
    LoadedModule[16]=C:\Windows\System32\ucrtbase.dll
    LoadedModule[17]=C:\Windows\System32\sechost.dll
    LoadedModule[18]=C:\Windows\System32\RPCRT4.dll
    LoadedModule[19]=C:\Windows\System32\bcryptPrimitives.dll
    LoadedModule[20]=C:\Windows\System32\SspiCli.dll
    LoadedModule[21]=C:\Windows\System32\powrprof.dll
    LoadedModule[22]=C:\Windows\System32\CRYPTBASE.dll
    LoadedModule[23]=C:\Windows\System32\shlwapi.dll
    LoadedModule[24]=C:\Windows\System32\ole32.dll
    LoadedModule[25]=C:\Windows\System32\kernel.appcore.dll
    LoadedModule[26]=C:\Windows\System32\OLEAUT32.dll
    LoadedModule[27]=C:\Windows\System32\shcore.dll
    LoadedModule[28]=C:\Windows\System32\msvcp_win.dll
    LoadedModule[29]=C:\Windows\System32\profapi.dll
    LoadedModule[30]=C:\Windows\System32\PSAPI.DLL
    LoadedModule[31]=C:\Windows\System32\WS2_32.dll
    LoadedModule[32]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\OLEACC.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[36]=C:\Windows\SYSTEM32\MSIMG32.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[38]=C:\Windows\System32\IMM32.DLL
    LoadedModule[39]=C:\Windows\system32\uxtheme.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\SXS.DLL
    LoadedModule[41]=C:\Windows\System32\MSCTF.dll
    LoadedModule[42]=C:\Windows\System32\clbcatq.dll
    LoadedModule[43]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9\comctl32.DLL
    LoadedModule[44]=C:\Windows\System32\imagehlp.dll
    LoadedModule[45]=C:\Windows\System32\dbghelp.dll
    LoadedModule[46]=C:\Windows\SYSTEM32\VERSION.DLL
    LoadedModule[47]=C:\Program Files (x86)\MyPhoneExplorer\IconLib.dll
    LoadedModule[48]=C:\Windows\system32\dwmapi.dll
    LoadedModule[49]=C:\Program Files (x86)\MyPhoneExplorer\DLL\SPort.dll
    LoadedModule[50]=C:\Windows\System32\SETUPAPI.dll
    LoadedModule[51]=C:\Windows\System32\coml2.dll
    LoadedModule[52]=C:\Windows\SYSTEM32\msiltcfg.dll
    LoadedModule[53]=C:\Windows\SYSTEM32\msi.dll
    LoadedModule[54]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[55]=C:\Windows\System32\comctl32.ocx
    LoadedModule[56]=C:\Windows\System32\comdlg32.dll
    LoadedModule[57]=C:\Program Files (x86)\MyPhoneExplorer\DLL\fjsoftSGrid.ocx
    LoadedModule[58]=C:\Windows\system32\dataexchange.dll
    LoadedModule[59]=C:\Windows\system32\d3d11.dll
    LoadedModule[60]=C:\Windows\system32\dcomp.dll
    LoadedModule[61]=C:\Windows\system32\dxgi.dll
    LoadedModule[62]=C:\Windows\system32\twinapi.appcore.dll
    LoadedModule[63]=C:\Program Files (x86)\MyPhoneExplorer\DLL\SSubTmr6.dll
    LoadedModule[64]=C:\Windows\SYSTEM32\OLEPRO32.DLL
    LoadedModule[65]=C:\Program Files (x86)\MyPhoneExplorer\DLL\vbalIml6.ocx
    LoadedModule[66]=C:\Program Files (x86)\MyPhoneExplorer\DLL\ccrpDtp6.ocx
    LoadedModule[67]=C:\Program Files (x86)\MyPhoneExplorer\DLL\ccrpUCW6.dll
    LoadedModule[68]=C:\Program Files (x86)\MyPhoneExplorer\DLL\vbalExpBar6.ocx
    LoadedModule[69]=C:\Windows\System32\richtx32.ocx
    LoadedModule[70]=C:\Windows\System32\oledlg.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\RichEd32.DLL
    LoadedModule[72]=C:\Windows\SYSTEM32\RICHED20.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\USP10.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\msls31.dll
    LoadedModule[75]=C:\Windows\system32\propsys.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[77]=C:\Windows\System32\thumbcache.dll
    LoadedModule[78]=C:\Windows\system32\explorerframe.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\Bcp47Langs.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\LINKINFO.dll
    LoadedModule[82]=C:\Windows\SYSTEM32\ntshrui.dll
    LoadedModule[83]=C:\Windows\SYSTEM32\srvcli.dll
    LoadedModule[84]=C:\Windows\SYSTEM32\cscapi.dll
    LoadedModule[85]=C:\Windows\SYSTEM32\ntmarta.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\Wtsapi32.DLL
    LoadedModule[87]=C:\Windows\SYSTEM32\WINSTA.dll
    LoadedModule[88]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_baab3cb4359688b4\gdiplus.DLL
    LoadedModule[89]=C:\Windows\System32\MSWINSCK.OCX
    LoadedModule[90]=C:\Windows\System32\WSOCK32.dll
    LoadedModule[91]=C:\Windows\system32\mswsock.dll
    LoadedModule[92]=C:\Windows\system32\upnp.dll
    LoadedModule[93]=C:\Windows\system32\WINHTTP.dll
    LoadedModule[94]=C:\Windows\system32\SSDPAPI.dll
    LoadedModule[95]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[96]=C:\Windows\System32\DEVOBJ.dll
    LoadedModule[97]=C:\Windows\System32\WINTRUST.dll
    LoadedModule[98]=C:\Windows\System32\MSASN1.dll
    LoadedModule[99]=C:\Windows\System32\CRYPT32.dll
    LoadedModule[100]=C:\Windows\SYSTEM32\url.dll
    LoadedModule[101]=C:\Windows\SYSTEM32\IEFRAME.dll
    LoadedModule[102]=C:\Windows\SYSTEM32\NETAPI32.dll
    LoadedModule[103]=C:\Windows\SYSTEM32\NETUTILS.DLL
    LoadedModule[104]=C:\Windows\SYSTEM32\WKSCLI.DLL
    LoadedModule[105]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[106]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[107]=C:\Windows\System32\NSI.dll
    LoadedModule[108]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[109]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[110]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[111]=C:\Program Files (x86)\Common Files\Cherry\Common\KbdHook00.dll
    LoadedModule[112]=C:\Windows\System32\msxml3.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Ha smesso di funzionare
    ConsentKey=APPCRASH
    AppName=MyPhoneExplorer
    AppPath=C:\Program Files (x86)\MyPhoneExplorer\MyPhoneExplorer.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=A6836385E674D64822E21C48257328A0
    MetadataHash=-1728785616


I believe I provided the fullness of log data. I hope now to see if this issue can be identified and resolved.
Current OS running on my PC: Windows 10 Home | Ver: 1607 | Build SO: 14393.693
Current MPE: ver 1.8.8
Current MPE Client: ver 1.0.42

2. MPE Desktop and Client lost connection
I do not know if anything changed on the software/client or on my device (permissions) but it seems I no longer experience this issue. What I still notice, instead, is that client when not connected to PC software after software crashes stays open and does not closes itself after 15 minutes of countdown. This is something I noticed in the past with my previous device (Samsung Galaxy S4 mini). I hope that this will be solved too in the future.

Standing by...
Thank you
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