'Unable to identify phone' error
Verfasst: Di 1. Aug 2023, 06:38
My wife has been using MPE for a couple of years to connect to her Samsung J5 phone. Today she tried to connect and got an error message saying 'Unable to identify phone Jenny J5 - would you like to connect to Samsung SM130-J5 instead'. If I say Yes it still fails.
My first thought was that there had been an Android update that had defaulted the name of the phone, so I re-entered the name. It didn't help.
The MPE log shows that there was a Wifi connection made but it failed to identify the phone.
I tried to add a new user (Jenny's PC) - scanned the QR code and then I got the 'can't identify phone' message again.
I tried to add a new user from my PC (which is connecting to my phone perfectly) and got the same error.
The android app is up to date.
What am I missing?
My first thought was that there had been an Android update that had defaulted the name of the phone, so I re-entered the name. It didn't help.
The MPE log shows that there was a Wifi connection made but it failed to identify the phone.
I tried to add a new user (Jenny's PC) - scanned the QR code and then I got the 'can't identify phone' message again.
I tried to add a new user from my PC (which is connecting to my phone perfectly) and got the same error.
The android app is up to date.
What am I missing?