FJ Software

I was experiencing the same issue, and Uninstalling/Reinstalling/Clear cache/etc. via the Play Store did not help, since (as is mentioned here) the APK file on the Play Store has not yet been updated with the fixed code.

To apply the fix manually, open any browser to the URL provided, and go to ...

... i am testing a workaround. MyPhoneExplorer Client will generate its own ID. Here you can test the current beta of the Client...

... rename the existing database folder of the old profile to the new ID in %appdata%\MyPhoneExplorer

Now, after nearly 2 months, and after I have long given up on ...

With no response forthcoming, I have now taken more than an hour of my time to create a new profile and cleanup the issues that remained (Sync and Multi-Sync settings, duplicated calendar entries, missing SMS Text archive data, etc.).

That time may not seem significant, but consider these questions ...

I am seeing the same issue, and using the same client and desktop versions. Specifically, the message was this:

It was not possible to connect to userprofile , would you like to connect instead to Google Pixel 2 XL [1505A59BD1496F86]?

I found the device name had been reset to the default string of ...