All icons missing - replaced by red cross...?

Anmeldedatum: 23.10.2006 Beiträge: 17 Wohnort: Edinburgh

All icons in MPE are missing - replaced by red cross on white background.
Uninstalled and then downloaded and installed new MPE, but problem persists.
Really baffled - any suggestions?
(BTW, apologies if this has already been answered - i did have quite a thorough search and was surprised to find nothing on this problem.)
Please help - this is making MPE difficult to use and i *love* MPE!
Windows XP, SP3, using a K750i

Gast

On my system the DLL containing the icons was flagged by AVG Antivirus as being corrupt (but not infected), and moved to the virus vault. This resulted in the problem the original poster described -- icons missing and replaced by red cross on white background. AVG insists that its analysis is not a false positive.

Reinstalling and then making the antivirus software treat the icons DLL as an infection resolved the problem for me.

Windows Vista Business, SP2, SE K800i, MPE 1.8.0

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31952 Wohnort: Tirol

Zitat:

AVG insists that its analysis is not a false positive

How can a plain resource DLL be a virus ? This file contains no executable code, it just holds the resources. I'll take a look at it

As Marcus says, this problem is caused by AVG. I found the icons dll in the virus vault, restored it, and the problem was fixed ...until the next AVG scan, which just removed it to the vault again. I didn't understand exactly what Marcus meant by getting AVG to "treat the icons DLL as an infection". Rather than as corrupt? How can i do this - i've looked for a way but can't find anything?
And, again as Marcus said, when i submitted the file to AVG for review, the reply was that the file was indeed corrupt.
Hopefully this can be properly sorted out with AVG, but in the meantime, how can i get AVG to treat the icons DLL as an infection?
Thanks very much for your help - really appreciated.
Cheers,
George

Moderator Anmeldedatum: 14.10.2010 Beiträge: 209 Wohnort: München

in really doubt, that your dll file is corrupt. But try this one:

download new version of MPE.
Deinstall your current Version!
Deactivate AVG
Install current version OF MPE.
Start MPE (works?)
Start AVG
If AVG throws an error, can you "ignore this file" somehow? I use avira, never used AVG,... sorry!

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31952 Wohnort: Tirol

I'm near sure that its not a corrupt dll, i think its a false-alert by AVG. I wonder cause you are up to yet the only one here who reported this problem

Anmeldedatum: 23.10.2006 Beiträge: 17 Wohnort: Edinburgh

Seems unlikely that it would be just me and Marcus (who posted the original reply to my query) that have this problem
I've tried reinstalling with AVG off, and i've tried on a different computer - same problem.
[img]https://www.sugarsync.com/pf/D660544_6655379_689528[/img]
Marcus suggested that this problem could be addressed with the workaround of forcing AVG to treat the file not as corrupted but as infected:
"making the antivirus software treat the icons DLL as an infection resolved the problem".
Can anyone tell me how to do this? I can't find out how.
Thanks![/code]

Gast

I have same problem... Restored the files from the AVG virus vault and now it works again... Smile

But I bet the problem returns next Friday after my weekly AVG scan... :/ A proper solution would be appreciated...

Gast

I have the same problem. It started after I updated to the latest version of AVG (AVG11)
Restoring iconlib.dll from the virus vault makes MPE work as normal again, but AVG finds it as "corrupted" on the next scan. I submitted it to AVG as a false positive, but the reply came back that it was correctly identified as corrupt.

Gast

I have the same problem. It started after I updated to the latest version of AVG (AVG11)
Restoring iconlib.dll from the virus vault makes MPE work as normal again, but AVG finds it as "corrupted" on the next scan. I submitted it to AVG as a false positive, but the reply came back that it was correctly identified as corrupt.
MikeHumph

Gast

Apologies for the duplicated post. I thought the first posting had failed to send, so I sent it again!
Mikehumph

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31952 Wohnort: Tirol

Its really a pain with the virus-softwares Evil or Very Mad

Its even not possible to report a false-alert to AVG if you have not installed their software. Please test your IconLib.dll on Virustotal and tell me about the result. i did it already and this was the result: http://www.virustotal.com/file-scan/report.html?id=f5c17fa6b0e9799ac2fe853fcbfa72473726fd122b58dda8e0ed3768fad7636f-1288386753

If you also get a clean virus-total report then please send them again the false-positive with the link to virus-total. Explain them that its a pure resource-dll there is no executable code in this file, its just used for holding icons and bitmaps. You can tell them also my mail-address if they want to contact me: fj.wechselberger<at>gmx.at

Many thanks for your help

As suggested, i have submitted the 'IconLib.dll' file to Virus total and they find no problem with it.
I use AVG free, not the paid version, so I cannot access direct support from AVG, but i have started a thread on the AVG forum:
http://forums.avg.com/gb-en/avg-free-forum?sec=thread&act=show&id=122723
Hopefully this will attact attention from s/o at AVG who can address this problem. If anyone else experiencing this problem is using the paid version of AVG, perhaps you could request support and direct AVG to this thread and/or the one started on the AVG forum (link above) or give them the developers email address as given in the previous post.
Cheers!
:O)

Verfasst am: Mi Nov 03, 2010 17:45

Have submitted the iconLib.dll to AVG by email with an explanation of the problem.
Thought i'd found a work-around in adding the file to the excluded files list in the advanced settings options in AVG, but for some reason the file was still scanned and moved to the virus vault, so I've decided to just give up on AVG and install different antivirus software on all the PCs i use.
Thanks for all the advice, tho.
Smile

Verfasst am: Mi Nov 03, 2010 23:13

You got no reply from AVG ?

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