MPC crashes after splash screen

Gast

I was using MPE v1.7.3 for about longer period without problem.
When I started it today, i got some error about invalid licence.

In order to try to fix it, I uninstalled it and installed MPE v1.8.1.
Now, every time I start it, it crashes right after splash screen.

Deleting MyPhoneExplorer in AppData didn't helped.
Operating system is Windows 7 64-bit.

Here are the contents of debug.txt:

Code:

************************
Programmversion: 1.8.1
Datum: 2.4.2011.

12:41:59.94 Setting Port:
12:41:59.94 Setting Baud:
12:41:59.94 Avaiable Ports: COM1=\Device\Serial0; COM3=\Device\AgereModem5; COM9=\Device\porte9; COM10=\Device\porte10; COM11=\Device\s115mdm0; COM12=\Device\s115mdm1; COM13=\Device\s115mgmt0; COM14=\Device\s115obex0; COM15=\Device\porte15; COM16=\Device\porte16; COM17=\Device\porte17; COM18=\Device\porte18; COM19=\Device\porte19; COM20=\Device\porte20; COM21=\Device\porte21; COM22=\Device\porte22; COM40=\Device\porte40;
12:41:59.94 Main Load frmSplash
12:41:59.95 Load frmSplash...
12:41:59.95 Show splash...
12:41:59.96 frmSplash geladen
12:42:00.65 Hauptfenster wird geladen
12:42:00.86 Sidebar fertig geladen
12:42:01.01 UC SMS wird geladen
12:42:01.06 UC Phonebook wird geladen
12:42:01.09 UC Phonebook fertig geladen
12:42:01.09 UC Calls wird geladen
12:42:01.12 UC Organizer wird geladen
12:42:01.19 Organizer initiated
12:42:01.21 Startpage=1
12:42:01.22 UC Filebrowser wird geladen
12:42:01.28 UC Filebrowser fertig geladen
12:42:01.28 UC AppBrowser wird geladen
12:42:01.29 UC Notes wird geladen
12:42:01.30 UC Calls wird geladen
12:42:01.33 Setting Lastuser:
12:42:01.35 Lade Userdatenbank:
12:42:01.37 Kontakte geladen
12:42:01.37 Anrufe geladen
12:42:01.37 Organizer geladen
12:42:01.38 Notizen geladen
12:42:01.38 SMS geladen

Any kind of help is appreciated.

Verfasst am: So Apr 03, 2011 22:55

Do you get any error message behind the splash screen ?

Gast

After splash ends, window opens for one second and closes instantly.
No error message, or anything similar, just crash to desktop.

Gast

I have the same problem!! it's really annoying as i want to get it working but feel helpless!! Mad

Verfasst am: Mi Apr 06, 2011 13:34

I would really like to make this software work on my computer as I used it before and found it to be great.
But if don't manage to do that, I'll indeed move to another software.

Gast

FJ, anything?

Verfasst am: Mo Apr 11, 2011 21:47

Please ensure that you have Admin-Access when installing MyPhoneExplorer.

To detect a installation-problem please tell me which errormessage you get when you run this tool: www.fjsoft.at/files/TestApp.zip

Verfasst am: Di Apr 12, 2011 00:11

Hi, I think I have a similar problem, it's not a "connection-problem" with my phone, but when I click on MPE (i've got the 1.8 version, which worked properly until today!) I can only see the splash screen and then NOTHING. The program doesn't start and doesn't show any error message.
Do I have to upgrade the version to 1.8.1? before doing that I just want to know if there's another solution, because I'm afraid to lose the data I saved in MPE... Sad

If it can help, I have Windows 7, and last week updated to Service Pack 1 .. maybe some compatibility problems??
Thank you for your attention.. Embarassed

Gast

I'm sure I have administrator rights when running the installation as I'm the only user on my computer, and my UAC if off.
Your TestApp runs without problem and without any error message.

Verfasst am: Di Apr 12, 2011 13:21

And you tried already to delete the userdata-folder ?

@Gast: rename the Userdatafolder from "MyPhoneExplorer" to "MyPhoneExplorer_backup" and then try again. The folder is located in %appdata%

Gast

Ye I managed to run your TestApp fine, no problem, but the MPE program is still doing what everyone else says here, same as before, even with old and new versions..
I really want this to work on mine too! it'll help me get rid of my old phones massively if i can save all the stuff i have in there onto the PC!

Thanks!

Gast

PS. forgot to mention, i have windows XP..

Gast

FJ hat Folgendes geschrieben:

And you tried already to delete the userdata-folder ?

I did, as I said in the first post:

mmatz hat Folgendes geschrieben:

Deleting MyPhoneExplorer in AppData didn't helped.

Verfasst am: Mi Apr 20, 2011 16:43

same here
Installation on Windows 7 64 bit successful, it shows splash screen, and the sync icon appeared on system tray. The interface showed up for 1 sec, then disappeared. The sync icon disappeared too

No error message

Tried using Administrative mode for installation and starting, same result.
Tried using compatibility mode to XP SP3, same result.

uninstalled

Verfasst am: Mi Apr 20, 2011 17:57

please post debug log:

Zitat:

How to create a Debug-Log?

This can be found in the MyPhoneExplorer in "File->Settings" click on "Show Log file"
or (if the MyPhoneExplorer crashed (note: reopen MPE deletes old Debug.log)):
Windows -> Start -> Run (or on Vista/Win 7 just type into the field):
%appdata%
Go to the folder "MyPhoneExplorer", open the file Debug.txt and post the content into your thread!
(It might be a good idea to modify your IMEI with the String "IMEI" or something you prefer Wink before you post the log ).

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