MPE crashes when I attempt to connect with Samsung S8

Anmeldedatum: 08.01.2016 Beiträge: 8 Wohnort: UK

Hi guys,

My issue is that the client has started to crash recently when it was fine before.

When I perform a manual sync (as usual) MPE crashes. Outlook and the pst open fine.
after installing the nightly patch I found in another post and checking some other things, it now lags a bit on startup (connect on startup is disabled) then crashes when I try to manually connect over wifi. this is how i always did it.

The Outlook (2013) data and application seems fine and the logs didn't seem to show anything particular.
I have installed some windows updates recently and other apps, but a hard crash is hard to gauge especially when this application has worked fine for years until now.

Any ideas?

I'm running windows 7 ultimate x64, latest important updates.
outlook 2013.
samsung S8 (stock Android 7.0).
Myphone explorer 1.8.8 nightly.

Great job on the app btw - my favourite to date!

Anmeldedatum: 08.01.2016 Beiträge: 8 Wohnort: UK

Bump

Anmeldedatum: 08.01.2016 Beiträge: 8 Wohnort: UK

in case anyone does look at this, I updated to 1.8.9, same issue.
even changed from wifi to usb, no change:

here's the new log:

Code:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.9
Datum: 15/05/2018

16:49:24.87 Windows Version=6.1
16:49:24.87 Setting Port: 999
16:49:24.87 Setting Baud: 115200
16:49:24.87 Avaiable Ports: COM1=\Device\Serial1; COM3=\Device\Serial0; COM4=\Device\ssudmdm0000;
16:49:24.87 Main Load frmSplash
16:49:24.88 Load frmSplash...
16:49:25.80 Hauptfenster wird geladen
16:49:25.97 Sidebar fertig geladen
16:49:26.18 UC SMS wird geladen
16:49:26.27 UC Phonebook wird geladen
16:49:26.35 UC Phonebook fertig geladen
16:49:26.35 UC Calls wird geladen
16:49:26.58 UC Organizer wird geladen
16:49:26.76 Organizer initiated
16:49:26.81 Startpage=1
16:49:26.82 UC Filebrowser wird geladen
16:49:26.95 UC Filebrowser fertig geladen
16:49:26.95 UC AppBrowser wird geladen
16:49:26.97 UC Notes wird geladen
16:49:27.00 UC Calls wird geladen
16:49:27.04 Setting Lastuser: samsung SM-G950F [imei]
16:49:27.05 PasswordCheck OK, check Userfolder, G_AppData=C:\Users\xxx\AppData\Roaming\MyPhoneExplorer
16:49:27.05 CheckUserDirectory for: samsung SM-G950F [imei]
16:49:27.05 Userfolder=C:\Users\xxx\AppData\Roaming\MyPhoneExplorer\samsung SM-G950F [imei]
16:49:27.05 ParseModell
16:49:27.08 Lade Userdatenbank: samsung SM-G950F [imei]
16:49:27.30 LoadDatafile: pb_metadata.xml(6297 Bytes)
16:49:27.31 LoadDatafile: Phonebook.dat(75378 Bytes)
16:49:28.16 Kontakte geladen
16:49:28.18 LoadDatafile: Calls.dat(44651 Bytes)
16:49:28.22 ParseDialedCalls needed 15ms
16:49:28.88 Anrufe geladen
16:49:28.88 Organizer LoadUser DefaultTimeColWidth=122
16:49:29.02 LoadDatafile: Organizer.dat(1333297 Bytes)
16:49:30.16 LoadDatafile: cal_metadata.xml(1002 Bytes)
16:49:30.88 Organizer geladen
16:49:30.91 LoadDatafile: Notes.dat(31970 Bytes)
16:49:30.92 LoadDatafile: notes_metadata.xml(169 Bytes)
16:49:30.95 Notizen geladen
16:49:30.96 Load SMS Data...
16:49:30.96 LoadDatafile: SMS.dat(2136170 Bytes)
16:49:30.97 SMS - Datenbank wird geladen...
16:49:32.73 SMS Laden - Readfile: 16 Split: 0 Parse: 1716 HandleMultiSMS: 47 Nachrichten: 10257
16:49:33.42 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
16:49:34.52 SMS Data Loaded...
16:49:34.52 SMS geladen
16:49:34.60 Version check...
16:49:35.13 Hauptfenster fertig geladen
16:49:35.22 Init Android Connection for future connect via WiFi
16:49:35.22 Start UPnP Discovery
16:49:35.22 Broadcaster started
16:49:35.30 UPnP Device: ARRIS TG2492LG-85 Router
16:49:35.95 UPnP Device: WFADevice
16:49:36.97 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E047D606B6E62480F585040020400067563716A6B48475F190A535D43432337650C1E543452504974
16:49:37.00 UPnP Device: <computername>: xxx:
16:49:37.01 Refresh ComDescriptions...
16:49:37.01 PORT: COM1 Enumerator=ACPI Displayed=Communications Port InstanceID=ACPI\PNP0501\1
16:49:37.01 PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_1C3D&SUBSYS_047E1028&REV_04\3&11583659&0&B3
16:49:37.01 MODEM: COM4 Enumerator=USB Displayed=SAMSUNG Mobile USB Modem FriendlyName=SAMSUNG Mobile USB Modem InstanceID=USB\VID_04E8&PID_6860&MODEM\7&3514C1A&0&0001
16:49:39.25 Device driver info:
16:49:39.25 Devices with ADB Interface: SAMSUNG Android ADB Interface
16:49:39.29 ADB Devices: SAMSUNG Android ADB Interface
16:49:39.29 Portable devices: SM-G950F
16:49:39.29 Unknown devices:

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31492 Wohnort: Tirol

Please send me the COMPLETE logfile directly after the crash happened via email. You have to open it manually: Win-Key+R -> %appdata%\MyPhoneExplorer\Debug.txt ->OK

Anmeldedatum: 08.01.2016 Beiträge: 8 Wohnort: UK

FJ hat Folgendes geschrieben:

Please send me the COMPLETE logfile directly after the crash happened via email. You have to open it manually: Win-Key+R -> %appdata%\MyPhoneExplorer\Debug.txt ->OK

Sent!

Danke,

DHD

Verfasst am: Fr Jun 01, 2018 06:51

Thankyou for the logfile. Are you using the software "Zemana AntiLogger" if yes - uninstall it because Zemana kills MyPhoneExplorer as soon as the IMEI from the phone is read. Otherwise it seems like a firewall issue - MyPhoneExplorer does not crash - it gets killed.

Anmeldedatum: 08.01.2016 Beiträge: 8 Wohnort: UK

FJ hat Folgendes geschrieben:

Thankyou for the logfile. Are you using the software "Zemana AntiLogger" if yes - uninstall it because Zemana kills MyPhoneExplorer as soon as the IMEI from the phone is read. Otherwise it seems like a firewall issue - MyPhoneExplorer does not crash - it gets killed.

You're good! I did install Zemana, but I disabled & closed it when testing.. after reading this I uninstalled and it: yep, MPE working as it should!

Thanks for looking into this - another donation coming soon!

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