USB cable not recognised

Anmeldedatum: 11.03.2019 Beiträge: 2

I have been using MyPhoneExplorer successfully to connect an HP desktop running Windows 10 with a mobile device (Samsung S8 running Android 8.0.0). I connect via USB cable as the PC does not have WiFI or BlueTooth connection.

Windows 10 became corrupted on the desktop and a fresh installation was carried out last week.

I am now trying to reinstall all the old software. I have just reinstalled MyPhoneExplorer.

These are the steps I followed:

1. Installed driver ClockworkMod Universal ADB drivers as advised in Help
2. Installed Samsung SmartSwitch: https://www.samsung.com/uk/getting-started/smart-switch/
3. Installed MyPhoneExplorer 1.8.11.
4. Reinstalled MyPhoneExplorer Client on mobile device.
5. Enabled USB debugging on mobile device

To establish a connection via USB cable, I connect the PC to the phone via USB cable and select the 'Add User' in MyPhoneExplorer. When I then select the USB option, I get the message 'No Device Attached to USB'.

The MyPhoneExplorer Client on the mobile device also says USB cable not plugged in. However, the USB cable is plugged into a USB 2.0 port on the desktop and the phone is charging.

Here is the log:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.11
Datum: 11/03/2019

12:28:36.77 Windows Version=10.0
12:28:36.77 Setting Port: 999
12:28:36.77 Setting Baud:
12:28:36.77 Avaiable Ports: COM0=;
12:28:36.80 Main Load frmSplash
12:28:36.82 Load frmSplash...
12:28:36.82 Show splash...
12:28:36.83 frmSplash geladen
12:28:38.04 Hauptfenster wird geladen
12:28:38.25 Sidebar fertig geladen
12:28:38.47 UC SMS wird geladen
12:28:38.57 UC Phonebook wird geladen
12:28:38.63 UC Phonebook fertig geladen
12:28:38.64 UC Calls wird geladen
12:28:38.74 UC Organizer wird geladen
12:28:38.89 Organizer initiated
12:28:38.96 Startpage=1
12:28:38.97 UC Filebrowser wird geladen
12:28:39.16 UC Filebrowser fertig geladen
12:28:39.16 UC AppBrowser wird geladen
12:28:39.19 UC Notes wird geladen
12:28:39.25 UC Calls wird geladen
12:28:39.34 Setting Lastuser:
12:28:39.36 Lade Userdatenbank:
12:28:39.49 Kontakte geladen
12:28:39.51 ParseDialedCalls needed 0ms
12:28:39.66 Anrufe geladen
12:28:39.66 Organizer LoadUser DefaultTimeColWidth=122
12:28:39.66 Organizer geladen
12:28:39.66 Notizen geladen
12:28:39.66 SMS geladen
12:28:40.02 Version check...
12:28:40.20 Hauptfenster fertig geladen
12:29:14.52 Search for new Device...
12:29:14.55 Connect via USB
12:29:14.55 RunADBCommand: start-server
12:29:18.88 ADB CommandResponse: * daemon not running; starting now at tcp:5037
* daemon started successfully
12:29:18.88 RunADBCommand: devices
12:29:18.99 ADB CommandResponse: List of devices attached
12:29:18.99 Run DeviceTracker
12:29:19.02 Init Tracker
12:29:19.04 Device Tracker Message: OKAY0000
12:29:19.04 Connect to Android failed!
12:29:19.04 bOpened=False
12:29:19.04 No device attached to USB
12:29:19.04 Refresh ComDescriptions...
12:29:19.04 ErrMsg: Connection to phone could not be established:
No device attached to USB
12:33:04.21 Refresh ComDescriptions...
12:46:36.38 Search for new Device...
12:46:36.38 Connect via USB
12:46:36.38 RunADBCommand: start-server
12:46:36.65 ADB CommandResponse:
12:46:36.65 RunADBCommand: devices
12:46:36.74 ADB CommandResponse: List of devices attached
12:46:36.74 Connect to Android failed!
12:46:36.74 bOpened=False
12:46:36.74 No device attached to USB
12:46:36.74 Refresh ComDescriptions...
12:46:36.74 ErrMsg: Connection to phone could not be established:
No device attached to USB
12:47:10.35 Refresh ComDescriptions...
12:47:14.72 Device driver info:
12:47:14.72 Devices with ADB Interface:

Why can I not connect?

Anmeldedatum: 11.03.2019 Beiträge: 2

I have managed to connect via WiFi and everything is working via that route.

I would like to get USB working as it will most likely allow quicker data transfer for the large amount of data I am syncing.

Anmeldedatum: 23.05.2013 Beiträge: 3

richard6868 hat Folgendes geschrieben:

I have managed to connect via WiFi and everything is working via that route.

I would like to get USB working as it will most likely allow quicker data transfer for the large amount of data I am syncing.

I have a similar situation under Window 7 with a Huawei Y7. Since a while I'm only able to connect via WiFi but not via USB anymore. USB debugging is enabled.
Also the HISuite does not connect to the phone.

Anyone got a glimpse?

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