FJ Software

Hi! I seem to be having a strange problem. I have 2 devices, a Google Pixel phone and an ASUS 10" tablet. They have both worked fine in the past to sync contacts.
Today, the phone worked without a problem as usual, but the tablet is giving me an error: "Loading entries from Outlook failed!". I find this strange since it just loaded the entries just fine to sync the phone! So perhaps the error message is not correct.
But no matter what, I cannot sync anymore on the tablet. I have the same result over the USB cable or WiFi.
Any ideas appreciated as to why it gives this error only on the tablet!

Software versions:
Android client: 1.0.73
PC 1.8.15
Outlook 2019

Here is the end of the debug file in case it will help:
18:04:56.36 ObexGet Fertig, Returncode=A0
18:04:56.37 SaveDatafile: pb_metadata.xml (2793 Bytes)
18:04:56.38 LoadDatafile: pb_metadata.xml(2793 Bytes)
18:04:56.39 OBEX Get: telecom/pb/luid/cc.log
18:04:56.39 [TX]: 83 00 39 CB 00 00 00 01 01 00 31 00 74 00 65 00 6C 00 65 00 63 00 6F 00 6D 00 2F 00 70 00 62 00 2F 00 6C 00 75 00 69 00 64 00 2F 00 63 00 63 00 2E 00 6C 00 6F 00 67 00 00
18:04:56.40 [RX]: A0 00 0A 49 00 07 35 32 34 37
18:04:56.40 ObexGet Fertig, Returncode=A0
18:04:56.41 OBEX Get: telecom/pb/luid/5247.log
18:04:56.41 [TX]: 83 00 3D CB 00 00 00 01 01 00 35 00 74 00 65 00 6C 00 65 00 63 00 6F 00 6D 00 2F 00 70 00 62 00 2F 00 6C 00 75 00 69 00 64 00 2F 00 35 00 32 00 34 00 37 00 2E 00 6C 00 6F 00 67 00 00
18:04:56.45 [RX]: A0 00 19 49 00 16 54 6F 74 61 6C 2D 52 65 63 6F 72 64 73 3A 37 35 32 0D 0A
18:04:56.45 ObexGet Fertig, Returncode=A0
18:04:56.45 Current ChangeCounter:5247 Old ChangeCounter:5247
18:04:56.46 OBEX Get: telecom/pb/luid/cc.Log
18:04:56.46 [TX]: 83 00 39 CB 00 00 00 01 01 00 31 00 74 00 65 00 6C 00 65 00 63 00 6F 00 6D 00 2F 00 70 00 62 00 2F 00 6C 00 75 00 69 00 64 00 2F 00 63 00 63 00 2E 00 4C 00 6F 00 67 00 00
18:04:56.47 [RX]: A0 00 0A 49 00 07 35 32 34 37
18:04:56.47 ObexGet Fertig, Returncode=A0
18:04:56.49 Sorting search dictionary with 1004 items...
18:04:56.57 SaveDatafile: Phonebook.dat (485004 Bytes)
18:04:57.17 InitApplication cOutlookRedemption
18:04:57.26 Session is valid Object: True RDOSession
18:04:57.27 Session.Logon Redemption Lib v5.24.0.5736 bUseLocalTime=False
18:04:57.28 Session.ExchangeConnectionMode=0
18:04:57.28 Enumerate Outlook Stores
18:04:57.30 Default store found
18:04:57.32 Try to add (StoreKind=2): archive
18:04:57.32 Outlook stores enumerated, 2 items
18:04:57.32 GetAllContacts (cOutlookRedemption) FoldersToSync=00000000527A663A46B62A498DF89EB1F0D0534822820000
18:04:57.32 Get ContactFolder Object with ID: 00000000527A663A46B62A498DF89EB1F0D0534822820000
18:04:57.33 GetAllContacts (Outlook): 0 Contacts
18:04:57.34 ErrMsg: Loading entries from Outlook failed!
18:05:00.03 OBEX Disconnect
18:05:00.03 Settimeout: RT=10000 WT=10000
18:05:00.03 [TX]: 81 00 08 CB 00 00 00 01
18:05:00.52 [RX]: A0 00 03
18:05:00.52 Disconnect answered...
18:05:00.52 Disconnect hat funktioniert
18:05:00.56 Outlook Terminate
18:05:00.56 Doing regular Logoff
18:05:00.88 Outlook terminated
18:05:03.93 Refresh ComDescriptions...
18:05:05.77 [RX]: *ALIVE: 0,36,0
18:05:05.95 Device driver info:
18:05:05.95 Devices with ADB Interface:
18:05:05.98 ADB Devices:
18:05:05.98 Portable devices:
18:05:05.98 Unknown devices: <unknown device>

Thank you!
Greg

Was hopping v 1.8.15 will solve this issue, why it didn't?

Hi Greg,

I am also experiencing the same problem, but I believe mine boils down to a simple bug, that I was also hoping would be fixed with the update (but wasn't). I have been documenting my problems in another threadin this forum.

My problem seems to be that the MPE .dll file Outlook is asking for is invalid. I am seeing the same message you are getting from MPE about Outlook entries failing to load whenever I try to sync the entries.

<sigh> With no response from any of the developers... I just keep plugging away, duplicating entries into Outlook by hand, checking the forum, and hoping!

Well, I'm glad it isn't just me!
But what I find strange is that it works on my phone but not on my tablet, so if the bug is in the Windows code why will it only work on one and not the other?
Greg

Since I'm only trying to get it synced on my phone, you're one up on me. At least one of yours is working the way it's supposed to!

Had same problem a few weeks ago with Outlook 2019 and MPE 1.8.14 and am also hoping it is fixed with the update. I will know tomorrow

I am still having this problem and haven't been able to sync anything forever now but there is no response or workaround or anything.

Der Geister hat geschrieben:I am still having this problem and haven't been able to sync anything forever now but there is no response or workaround or anything.

Ok, someone posted a possible culprit & fix in the other thread, so try this - Open MPE, go to File, Settings, Sync. When you get to the "sync" menu, select "advanced" next to "contacts" (yes, contacts, not events and tasks). Under the first box of selections ("Outlook folders to syncronise"), there is an option to check a box labeled "Use Outlook Add In". Make sure that box is checked.

Don't ask why, it seems to be working for me even though I don't have it set up to syncronise anything but the events (for the calendar). If that box isn't checked, it won't sync at all.

One word of caution - that box seems to "uncheck" itself without rhyme, reason, or warning. So when my calendar won't sync, or MPE locks up, I have to go in to the task manager, manually exit the program, restart it and get to that check box again (and every time it has quit syncing, that box has mysteriously unchecked itself).

Good luck with it!

Thank you so much for your post! This is the first time I've been able to sync my phone contacts in almost a year!!!

@DLM, I appreciate that, will give it a shot as soon as I get back to my desk, thanks.

Greg Pyros hat geschrieben:Thank you so much for your post! This is the first time I've been able to sync my phone contacts in almost a year!!!

You're welcome - glad it worked!

Der Geister hat geschrieben:@DLM, I appreciate that, will give it a shot as soon as I get back to my desk, thanks.

Will keep my fingers crossed for you!

I realized when I got home and took a look that I have never used the adapter and I prefer not to use it as it causes issues within Outlook and makes things unstable.

I did manage to get it up and running through but it involved a lot shenanigans that I won't go into but it is working, let's hope it is a while before it breaks again. Thank you.

Der Geister hat geschrieben:I realized when I got home and took a look that I have never used the adapter and I prefer not to use it as it causes issues within Outlook and makes things unstable.

I did manage to get it up and running through but it involved a lot shenanigans that I won't go into but it is working, let's hope it is a while before it breaks again. Thank you.

Thankfully, I've never had any issues with it causing problems with Outlook. At least you have it working now. Yay!

Well, I spoke too soon. The "fix" worked until last night. Now I'm right back to the same issue - when I hit the sync button, MPE locks up/freezes. I have to use the task manager to force it closed. It will sync any changes made on the MPE and phone calendars to/from the phone and into MPE itself, but not to/with Outlook, even after making sure the checkbox for "use Outlook add in" is checked. It's even freezing/locking up once I open the settings box - the only way to exit from there is by forcing it closed via the task manager! <sigh> This is really getting irritating and frustrating!!

EDIT 2/22 - And we're backsliding even further. Now when I hit the sync button, the "please wait" box shows up, the progress bar moves to about the halfway point, then the main screen goes blank and slowly refreshes/repopulates itself, all the while the "please wait" box remains. And then it all just stops right there. Back to "Control-Alt-Delete" to terminate the program.

So, now I am right back to square one - NO communication between MPE and Outlook to sync calendars, meaning I have to enter everything twice - once into MPE to make sure it's on the phone calendar, and again into Outlook. grrrrr....

EDIT 3/08 Denigrating further, now when I go in to select the "use Outlook" check box under syncronize, and hit "ok", the MPE desktop locks up (as previously noted above during syncronization). I have to do C-A-D to shut it down - it will not even "hold" the checked selection to use the Outlook add-in. And no, it still will not sync with Outlook - continues to "freeze" in mid-sync.

Windows 10 does not have any MS Office Outlook syncing support built-in - it wants us all to use the cloud.




We will have to carry on relying on third-party software to sync MS Office Outlook over USB cable, WiFi networks or WiFI hotspots. forpc.onl jiofi.local.html

isabellfour hat geschrieben:Windows 10 does not have any MS Office Outlook syncing support built-in - it wants us all to use the cloud.




We will have to carry on relying on third-party software to sync MS Office Outlook over USB cable, WiFi networks or WiFI hotspots.

Interesting thought I hadn't considered. I have mine syncing using bluetooth, as I've found that trying to use WiFi or autodetect results in more problems. I did a restart on my computer and it synced perfectly last night. So it's a "hit or miss" type of problem, along with MPE not "holding" the selection to use the Outlook add-in. Once I can get that box checked, it will usually sync.