Can't download SMS messages from K800i to PC

Gast

Hi

I have got a new batch of SMS messages that I want to download onto my PC and previously MyPhoneExplorer has been fine for doing this but this time, and I can't remember changing any settings or anything, it just won't work. The phone connects fine, and I can download contact information, but when I click the Refresh button to download the messages, it displays a pop up window saying it's downloading messages which quickly disappears after about 1 second. No messages appear either.

It's driving me insannnnnnnne, I've tried Float's Mobile Agent aswell and that won't download the messages either, but the messages are most definitely on the phone!?

Thanks for reading.

Verfasst am: Mo Jan 07, 2008 08:18

Did you try to restart the phone (take out the battery) ?
You can post the logfile, but i'm near sure that the phone answers with a CMS 500 Errorcode.

Gast

Yes I have taken out the battery and restarted many times and it still doesn't work
Sad

Is this the logfile??

Zitat:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.6.4
Datum: 06/01/2008

23:10:06.63 Setting Port: 7
23:10:06.63 Setting Baud: 921600
23:10:06.64 Avaiable Ports: COM3=Winachsf0; COM7=\Device\s116mdm0; COM8=\Device\s116mdm1; COM9=\Device\s116obex0; COM10=\Device\s116mgmt0;
23:10:07.19 frmSplash geladen
23:10:07.73 Hauptfenster wird geladen
23:10:07.98 Sidebar fertig geladen
23:10:07.99 Farbschema wurde gelesen
23:10:08.07 UC SMS wird geladen
23:10:08.12 UC Phonebook wird geladen
23:10:08.15 UC Phonebook fertig geladen
23:10:08.15 UC Calls wird geladen
23:10:08.28 UC Organizer wird geladen
23:10:08.44 DoItemUpdate
23:10:08.49 DoItemUpdate fertig
23:10:08.63 UC Notes wird geladen
23:10:08.64 UC Calls wird geladen
23:10:08.68 Setting Lastuser: Sony Ericsson K800 [351707015645513]
23:10:08.68 Lade Userdatenbank: Sony Ericsson K800 [351707015645513]
23:10:08.68 GMT Einstellungen geladen
23:10:08.69 InfoSMS geladen
23:10:08.69 Notizeintrag gesetzt
23:10:08.86 Kontakte geladen
23:10:09.00 DoItemUpdate
23:10:09.06 DoItemUpdate fertig
23:10:09.13 Organizer geladen
23:10:09.14 Notizen geladen
23:10:09.14 SMS geladen
23:10:09.14 Anrufe geladen
23:10:09.21 Hauptfenster fertig geladen
23:10:11.41 Avaiable Ports: COM3=Winachsf0; COM7=\Device\s116mdm0; COM8=\Device\s116mdm1; COM9=\Device\s116obex0; COM10=\Device\s116mgmt0;
23:10:11.42 Neue COM-Bibliothek wird verwendet
23:10:11.50 Settimeout: RT=2000 WT=200
23:10:12.00 Port 7 wurde geöffnet!
23:10:12.01 [TX]: AT+CGSN
23:10:12.02 [RX]: AT+CGSN

23:10:12.02 [RX]: 351707015645513
23:10:12.02 [RX]: OK
23:10:12.02 Settimeout: RT=15000 WT=1000
23:10:12.02 [TX]: ATI
23:10:12.03 [RX]: ATI

23:10:12.03 [RX]: Sony Ericsson K800
23:10:12.03 [RX]: OK
23:10:12.03 [TX]: AT+CSCS="UTF-8"
23:10:12.04 [RX]: AT+CSCS="UTF-8"

23:10:12.04 [RX]: OK
23:10:12.04 [TX]: ATI3
23:10:12.04 [RX]: ATI3

23:10:12.04 [RX]: Sony Ericsson Device 039 USB WMC Modem
23:10:12.05 [RX]: OK
23:10:12.05 [TX]: AT+CNMI=2,1,0,1
23:10:12.06 [RX]: AT+CNMI=2,1,0,1

23:10:12.06 [RX]: OK
23:10:12.06 [TX]: AT*ECAM=1
23:10:12.07 [RX]: AT*ECAM=1

23:10:12.07 [RX]: OK
23:10:12.07 [TX]: AT*EVH=?
23:10:12.07 [RX]: AT*EVH=?

23:10:12.07 [RX]: ERROR
23:10:12.08 [TX]: AT+CBC
23:10:12.08 [RX]: AT+CBC

23:10:12.08 [RX]: +CBC: 1, 90
23:10:12.24 [RX]: OK
23:10:12.25 [TX]: AT+CSQ
23:10:12.25 [RX]: AT+CSQ

23:10:12.25 [RX]: +CSQ: 99,99
23:10:12.25 [RX]: OK
23:10:12.26 Alle Verbindungsaktionen beendet
23:10:12.26 Suche Memorystick: C:\ D:\ E:\ F:\
23:10:12.26 Suche abgeschlossen:
23:10:14.56 [TX]: AT+CPMS="SM","SM"
23:10:14.57 [RX]: AT+CPMS="SM","SM"

23:10:14.57 [RX]: +CPMS: 0,20,0,20,0,0
23:10:14.57 [RX]: OK
23:10:14.58 [TX]: AT+CPMS="ME","ME"
23:10:14.58 [RX]: AT+CPMS="ME","ME"

23:10:14.58 [RX]: +CPMS: 0,0,0,0,0,0
23:10:14.58 [RX]: OK
23:10:14.59 [TX]: AT+CMGL=4
23:10:14.59 [RX]: AT+CMGL=4

23:10:14.59 [RX]: OK
23:10:14.59 SMS Daten empfangen...
23:10:14.59 CheckTmpStore
23:10:14.62 Importieren der SMS hat funktioniert...
23:10:14.62 [TX]: AT+CPMS="SM","SM"
23:10:14.63 [RX]: AT+CPMS="SM","SM"

23:10:14.63 [RX]: +CPMS: 0,20,0,20,0,0
23:10:14.63 [RX]: OK
23:10:14.63 [TX]: AT+CMGL=4
23:10:14.64 [RX]: AT+CMGL=4

23:10:14.64 [RX]: OK
23:10:14.64 CheckTmpStore
23:10:14.67 SMS-Datenbank gespeichert. Dauer:0 SMS:0
23:10:19.95 Terminate Subclass
23:10:19.95 Terminate ADO
23:10:19.95 Unload Iconlib
23:10:19.95 Terminate Tray
23:10:19.96 Killing temporary Files
23:10:19.96 Terminate: Calls
23:10:19.97 Terminate: PB
23:10:19.98 Terminate: Notes
23:10:19.98 Terminate: Organizer
23:10:20.01 Terminate: SMS
23:10:20.02 ClosePort
23:10:20.02 Port 7 wird geschlossen
23:10:20.13 Form_QueryUnload -> Ende
23:10:20.13 Unload: frmSplash
23:10:20.13 Form_Unload -> Ende

Verfasst am: Mo Jan 07, 2008 18:29

Zitat:

23:10:14.58 [RX]: +CPMS: 0,0,0,0,0,0

The phone answers with a strange message. My tip: Firmware-Upgrade

Gast

FJ hat Folgendes geschrieben:

Zitat:

23:10:14.58 [RX]: +CPMS: 0,0,0,0,0,0

The phone answers with a strange message. My tip: Firmware-Upgrade

How do I upgrade the firmware on the phone? I've gone to Update Search and it says I have the latest software for my phone? Thanks for replying, FJ. Confused Sad

Verfasst am: Mo Jan 07, 2008 21:50

Visit this link: http://www.sonyericsson.com/cws/support/products/updateservice/k800i?cc=gb&lc=en

Gast

I have updated my firmware to R1KG001 and it still doesn't work.

Verfasst am: Mo Jan 07, 2008 22:50

Hmm - i am loosing ideas...

Its SURE that its an issue from the phone and its also SURE that it has nothing to do with the settings you made. The next step would be a complete master-reset, but with this step you will loose all existing messages and its also not sure if it works correct after the Master-reset.

Gast

FJ hat Folgendes geschrieben:

Hmm - i am loosing ideas...

Its SURE that its an issue from the phone and its also SURE that it has nothing to do with the settings you made. The next step would be a complete master-reset, but with this step you will loose all existing messages and its also not sure if it works correct after the Master-reset.

If I have changed any settings, any idea how I'd be able to undo them? E.g. in MyPhoneExplorer. Now I think of it, MyPhoneExplorer did ask me something about archiving messages just before this problem started, and I clicked yes and then it hasn't worked since then. I've tried reinstalling the program and I've done a system restore, both didn't work. It's sooo frustrating!! Is there no way I can access the SMS file on my phone? Or transfer messages to my memory stick micro?

Verfasst am: Mo Jan 07, 2008 23:30

Its not possible that MyPhoneExplorer raised this error !

Gast

FJ hat Folgendes geschrieben:

Its not possible that MyPhoneExplorer raised this error !

OK. I'm at a dead end then! Thanks for your help.

Gast

Something which I found strange here:

The SMS pie charts here don't show any information at all. They're just grey and not number or anything beside them???

I've done a master reset, and it STILL doesn't work. So confused!!?

Verfasst am: Di Jan 08, 2008 08:17

This is cause the useless answer from the phone i quoted above:

Zitat:

23:10:14.58 [RX]: +CPMS: 0,0,0,0,0,0

Normally in this answer you get used and max avaiable slots.

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