Could not find photo folders on the phone!

[swooph]

Hi guys

Pixel 3 - definitely backed up before but now returning me this message when i try to multisync my photos

should be mentioned that no files are displayed in internal or system storage either.

Thanks for your help as ever

[swooph]

Should have mentioned Wifi connection, windows 10 latest.

[swooph]

sorry to bump this, any help at all on this error message?

[hollyhock]

I have the same problem. I posted as well in another thread and have had no response.

I'm using Windows 10 and a Google Pixel 4 XL with the latest OS available.

https://www.fjsoft.at/forum/viewtopic.php?t=33512

[LeRital]

Hello. MyPhoneExplorer user since .... still, I am currently experiencing the following fault:
Unable to synchronize the photos on the smartphone with the PC. In the file part, the program no longer sees the phone and card directories?
Thanks for your help

[hollyhock]

Hey... I got a response in my thread that might assist you. Resolved the issue for me. Good luck!

https://www.fjsoft.at/forum/viewtopic.php?t=33512



[quote="swooph"]Hi guys

Pixel 3 - definitely backed up before but now returning me this message when i try to multisync my photos

should be mentioned that no files are displayed in internal or system storage either.

Thanks for your help as ever[/quote]

[gingernob2003]

Hi
just had same problem and there is mention that Android 11 is causing this. Im on Samsung S20 5G running Android 11.

Is this your issues also??
https://www.androidpolice.com/2020/07/0 ... Downloads.

[hollyhock]

Based on the suggestion in the thread I linked to I uninstalled and reinstalled the app from the Google Play Store and then access was restored. My device is a Google Pixel 4 XL running Android 11. Sounds like for some reason the update to 11 cased the issue but reinstalling the app restored the access for me.

[gingernob2003]

Excited by the possibility i tried the uninst reinst option but sadly did not work for me on my samsung unit.