FJ Software

FJ hat geschrieben:Please install the current beta: http://www.fjsoft.at/files/MyPhoneExplo ... Update.exe

If the problem still exists then please send me the whole logfile via email

Installed and debug file sent.

ETD: In case it wasn't clear, the beta version still had the same bug.

Koelner hat geschrieben:Here we have to wait for FJ.

Do I need to do anything to draw it to his attention?

I don't know if it helps, but the the Windows Event Viewer reports:

Faulting application name: MyPhoneExplorer.exe, version: 1.8.0.5, time stamp: 0x5224f76d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc000008f
Fault offset: 0x00012eec ...

Koelner hat geschrieben:Go to the settings for Multi-sync.
There you can create sync jobs.

Ah. I see what you mean. Quite a lot of setting up the first time to get the folders and filters right but once done it would be very quick and the filters for file types/names make it very effective. I'll look into it.

Thanks.

Have you thought about using sync jobs to save you music, books, etc.?
And I´m not so sure that system settings are saved by this procedure.

The MPE still crashing, you should catch the logfile and post it here. FJ should have a look at it.

I'm not sure what you mean by 'sync jobs'. If need be ...

Thought I'd pipe in with a couple of thoughts.

1) I only use wifi now...

2) I see from the first post that you sync with Outlook 2010? I'm wondering why you also use MPE to backup in this case as it essentially backs up your phone.

Thanks for weighing in. :-)

1) Ditto, but it was one possible ...

Did you install the drivers for the USB connection?
Try that and do the sync via USB again.

I did a bit of google'ing and found that apparently the HTC usb drivers don't install properly in Win 8. See here . To be honest I hadn't realised that I needed to install drivers manually; I'm used to Win ...

I'm not even getting to that point.
That´s strange. I recommend you send the logfile right after the crash to FJ to have him look over it.

I'm happy to but I'm not sure how; there's no email address on the "About" page of the program - I assumed that this forum was the only place I could get ...

First of all: patience! As you might have noticed, you didn´t pay for this programm. Support in this forum is done by users and the developer but they have to have time for it.

Firstly, thank you for responding! :-)
Secondly, point taken. It was just that I'd posted quite a long time ago and had ...

Hi

What's the point of having a support forum if there's no support supplied?? I would really appreciate a reply to this!

Any chance of someone replying to this? It's great that it's working for most of the functions that I need, but I really would like to be able to back up my phone again!

I've just bought a new computer and (of course!) immediately re-installed MyPhoneExplorer again. I successfully connected with the phone (on wi-fi) and sync'd, both with the phone and with Outlook 2010. However when I try to do a backup the program crashes every time at the point when I click on OK ...

I generally use Multi-sync and it would be very handy if that was a button on the toolbar instead of having to go through a menu.

Firstly, I think it's important to note that this is not a problem with MyPhoneExplorer - I had the same problem with HTC Sync before I even discovered MPE. The problem is with Android's choice of which fields to use not matching with Outlook's.

In fact the disappearing fields were the reason that ...

I use AVG and have also had problems. It said that it had detected "known malware".