Not recognizing existing Outlook contacts and calendar

Anmeldedatum: 23.03.2016 Beiträge: 10

Starting about 2 weeks ago, when I Multi Sync I get the message that there are no contacts on my phone. There are contacts on the phone. If I say to add them, I end up with duplicates.

Today for the first time it wanted to create 1,500+ calendar events on the phone. The phone already has all the calendar events that are in Outlook.

I am on Windows 11. MyPhoneExplorer client version 2.3. Phone is Samsung Galaxy S20 Ultra 5G. I have the MyPhoneExplorer Outlook extension installed. Outlook is "Microsoft® Outlook® 2021 MSO (Version 2601 Build 16.0.19628.20214) 64-bit "

I have been using MyPhoneExplorer for more years than I can remember and this hasn't happened before. I haven't changed any settings on the phone nor the computer.

Moderator Anmeldedatum: 19.04.2014 Beiträge: 18026

1. Which contact accounts are enabled in Phone => MPE Client => Settings => contact accounts to sync?

2. Which calendars are enabled in Phone => MPE Client => Settings => Calendars to sync?

Anmeldedatum: 23.03.2016 Beiträge: 10

Fixed, but I don't understand how it worked. Thank you.

Contact-accounts to sync: Phone
Calendars to sync: My calendar

On my computer, when I click on Contacts, there are none. Which would explain why syncing says there are no contacts on the phone. That does not explain why that list is empty.

I clicked the Sync button and it loaded almost all contacts. Missed from A to J. I did MultiSync again and it wanted to delete contacts from Outlook, which I aborted. I clicked the Sync button again, and all contacts from Outlook were there. I did MultiSync again and got duplicates. I merged them on my phone, did MultiSync again and all was well.

On my computer, when I click on Calendar all my entries from Outlook are there. It has 1565 entries. On the phone they are also in the phone calendar. However, as noted, today when I synced it wanted to add 1565 entries.

On my computer, under Settings > Sync, for both Contacts and Calendar there are two relevant options:
Outlook and Outlook (new). I had "new" selected. When I changed to Outlook the calendar sync was correct.

Moderator Anmeldedatum: 19.04.2014 Beiträge: 18026

Thanks for the information!
You probably always synced with the conventional Outlook version before, because Outlook New is relatively new. Even if the data is identical, for MPE the data will be different from the second sync onwards if it comes from different sources.

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