Quick Sync Question

Anmeldedatum: 26.02.2007 Beiträge: 167

I hope this hasn't been asked before, but I couldn't find it on the search.

When I do a Sync my updated Phonebook doesn't represent what is on my phone unless I press download.

Is this correct?

I have the C902

Verfasst am: Mi Jul 30, 2008 21:31

It can happen sometimes but it should not be common.

Can you reproduce it ? Does it happen always or only with a few contacts ?

Anmeldedatum: 26.02.2007 Beiträge: 167

FJ hat Folgendes geschrieben:

It can happen sometimes but it should not be common.

Can you reproduce it ? Does it happen always or only with a few contacts ?

I will give it ago now...

Anmeldedatum: 26.02.2007 Beiträge: 167

It didn't work so I have sent you the log file via PM...

Verfasst am: Do Jul 31, 2008 17:59

I have read the log.
First i should explain you how a sync works:
- MPE reads the changenumber from the phone
- if the changenumber is greater than on the last sync then MyPhoneExplorer reads the changes since the stored changenumber

In the log you sent me there were no changes between the last sync and the sync which was in the logfile. Maybe we are talking in the wrong topic. As far as i understood your problem is this:
- You change some details of a contact in the phone
- you run a sync with MyphoneExplorer
- the changes of the phone are not accepted in MyPhoneExplorer
- if you download the whole phonebook then the changes gets displayed

Is this right ?

Anmeldedatum: 26.02.2007 Beiträge: 167

If I add a new contact it doesn't show on MPE after I do a multi sync

Verfasst am: Do Jul 31, 2008 18:09

Hmm - would be a bad thing if this depends on the phone Sad

please do this procedure that i can see whats working and what not:
- Sync your Phonebook
- Add a new contact in the phone
- edit a contact which already existed
- delete a contact which already existed
- sync again

then send me the logfile again. But please do not a multisync, run only the normal phonebook-sync to keep the logfile small.

Anmeldedatum: 26.02.2007 Beiträge: 167

FJ hat Folgendes geschrieben:

Hmm - would be a bad thing if this depends on the phone Sad

please do this procedure that i can see whats working and what not:
- Sync your Phonebook
- Add a new contact in the phone
- edit a contact which already existed
- delete a contact which already existed
- sync again

then send me the logfile again. But please do not a multisync, run only the normal phonebook-sync to keep the logfile small.

Right I did that and I saw after the sync it changed the number I edited, but didn't add the new number...

Verfasst am: Do Jul 31, 2008 18:29

OK, the new logfile looks a littlebit better. The phone sends a correct changelog, but if MPE trys to read the contactitems then the phone returns "Database locked". There is a similar thing with deleting SMS-Messages (the process runs asynchron and the phone needs some moments to delete the messages). Please do the same procedure again BUT after editing the contacts in the phone please wait 10 minutes and then you sync again.

Aother thing: Have you also problems with editing/deleting/adding contacts from MyPhoneExplorer to the phone ?

Anmeldedatum: 26.02.2007 Beiträge: 167

Waiting 10 minutes worked and I can edit them in MPE. The problem is though if I add a number manually to my phone then a few hours later I connect it to MPE and I have it sent to a multi sync on starting, that is when it doesn't update either...

Verfasst am: Fr Aug 01, 2008 18:19

OK, then make the same procedure not with editing items on the phone - do it with adding items on the phone and send me the log again

Anmeldedatum: 26.02.2007 Beiträge: 167

FJ hat Folgendes geschrieben:

OK, then make the same procedure not with editing items on the phone - do it with adding items on the phone and send me the log again

No it didn't do it by adding a name and number, waiting 10 mins then doing a sync.

Log file sent

Verfasst am: Fr Aug 01, 2008 19:27

Thats bad - the new item doesn't appear in the sync-history. I will ask another C902-user if its the same situation with his device.

Anmeldedatum: 26.02.2007 Beiträge: 167

FJ hat Folgendes geschrieben:

Thats bad - the new item doesn't appear in the sync-history. I will ask another C902-user if its the same situation with his device.

No probs and thanks for all the help so far...

Verfasst am: Sa Aug 02, 2008 19:30

The same procedure was now tested from another user and with his C902 it worked perfectly. His Firmware was R3CA033 - maybe its helpfully for you and maybe its a bug which is related not to all C902-Phones.

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