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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 03, 2007 17:44 |
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If I disconnect my phone from my pc when MyPhoneExplorer is running then try to reconnect I get the above error. I still get it if MyPhoneExplorer is not running before I connect the phone.
I am using a W850i. |
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FJ
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Anmeldedatum: 15.02.2006
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Di Apr 03, 2007 18:04 |
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Activate "stable Connection", then you'll get a better errormessage |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 03, 2007 18:16 |
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| FJ hat Folgendes geschrieben: | | Activate "stable Connection", then you'll get a better errormessage |
All it says is COM 7 could not be opened. Port cannot be found |
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FJ
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Anmeldedatum: 15.02.2006
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Di Apr 03, 2007 19:52 |
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There is something wrong with the drivers, do you use the USB-Cable ? |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 03, 2007 20:01 |
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| FJ hat Folgendes geschrieben: | | There is something wrong with the drivers, do you use the USB-Cable ? |
Yes I do.... |
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FJ
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Anmeldedatum: 15.02.2006
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Di Apr 03, 2007 20:15 |
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This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens. |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 03, 2007 20:19 |
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| FJ hat Folgendes geschrieben: | | This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens. |
Where do I find device manager? |
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FJ
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Anmeldedatum: 15.02.2006
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Di Apr 03, 2007 20:20 |
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system control panel->system->hardware->device manager |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 03, 2007 20:22 |
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| FJ hat Folgendes geschrieben: | | This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens. |
The page refreshes, but nothing changes..... |
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FJ
Site Admin
Anmeldedatum: 15.02.2006
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Di Apr 03, 2007 20:59 |
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Try another USB-Port, reinstall the drivers, restart the pc,.... |
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kirkie
Anmeldedatum: 26.02.2007
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Mi Apr 04, 2007 15:40 |
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| FJ hat Folgendes geschrieben: | | Try another USB-Port, reinstall the drivers, restart the pc,.... |
Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone? |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 10, 2007 12:48 |
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Still getting the same problem |
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FJ
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Anmeldedatum: 15.02.2006
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Di Apr 10, 2007 19:21 |
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Ok, if you followed my instructions then my knowledge goes to the end. |
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kirkie
Anmeldedatum: 26.02.2007
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Di Apr 10, 2007 19:27 |
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| kirkie hat Folgendes geschrieben: | | FJ hat Folgendes geschrieben: | | Try another USB-Port, reinstall the drivers, restart the pc,.... |
Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone? |
Can you advise with this? |
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FJ
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Anmeldedatum: 15.02.2006
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Mi Apr 11, 2007 09:01 |
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Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60 |
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kirkie
Anmeldedatum: 26.02.2007
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Mi Apr 11, 2007 09:13 |
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| FJ hat Folgendes geschrieben: | | Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60 |
Sorry for sounding thick, but is that Program files - Sony Ericsson - Mobile2 or Update Service as they both say drivers. Once in there do I delete the whole file saying drivers? |
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FJ
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Anmeldedatum: 15.02.2006
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Mi Apr 11, 2007 12:39 |
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No. deinstall the drivers in the devicemanager - not in the Program-Files folder |
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kirkie
Anmeldedatum: 26.02.2007
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Mi Apr 11, 2007 14:58 |
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When I plug my phone in it comes up with:
Sony Ericsson Device 038 USB WMC Data Modem
Sony Ericsson Device 038 USB WMC Modem
Is that right and is it both I delete & reinstall? |
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FJ
Site Admin
Anmeldedatum: 15.02.2006
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Mi Apr 11, 2007 15:44 |
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Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone |
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kirkie
Anmeldedatum: 26.02.2007
Beiträge: 167
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Mi Apr 11, 2007 15:48 |
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| FJ hat Folgendes geschrieben: | | Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone |
I will give it a go as when I disconnect and connect again they are not showing and this is when I get the problem. |
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